Is Mimecast down?

We are aware that some customers may be having their external users experience login issues with Secure Messaging. We are currently investigating and will post updates here as they become available.

We are continuing to actively investigate login issues affecting some customers' external users with Secure Messaging. Our teams remain fully engaged in troubleshooting to identify the root cause, and we will post updates here as they become available.

We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are seeing improvements across grids and are continuing to test and apply mitigations to the authentication service. We will provide further updates as they become available.

We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are no longer seeing errors and services are operating normally across grids. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.

We have identified the cause of authentication issues affecting the Administration Console for some customers globally. Email flow and other services are not impacted. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We have identified the cause of authentication issues affecting the Administration Console for some customers. Expect to see intermittent failures and high latency. Email flow and other services are not impacted. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We have taken mitigation steps and believe we have resolved the issue causing login failures and disruption to Administration Console for some customers across multiple regions. Our Engineering team is closely monitoring the situation as services continue to stabilize and return to normal levels. We will provide further updates here.

We have identified the cause of intermittent login and access issues affecting some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. Our teams are actively working on the resolution, and further updates will be posted here as they become available.

We have implemented mitigation steps to address login and access issues for some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. We are no longer seeing errors and services are operating normally. Our Engineering team continues to closely monitor availability and performance to ensure ongoing stability.

We are aware that some customers on our AU grid may be experiencing outbound mail delivery delays due to MX lookup errors, with messages held in the delivery queue. We are investigating and will post updates here as they become available.

We have identified the issue causing outbound MX lookup errors for a subset of AU-hosted customers and are working on a resolution. We'll provide further updates as they become available.

We have applied mitigation steps to resolve the issue causing outbound MX lookup errors for a subset of AU-hosted customers. Some outbound mail may still be delayed while the backlog clears. We're monitoring closely to confirm full recovery and will provide further updates as they become available.

We are aware that some customers hosted on our USB grid may be experiencing intermittent delivery delays. We are currently investigating and will post updates here as they become available.

We have identified the cause of the intermittent delivery delays affecting some customers hosted on our USB grid. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We have implemented mitigation steps to address intermittent delivery delays for some customers hosted on our USB grid. Our teams are seeing improvements and are continuing to work toward full resolution. We will provide further updates as they become available.

We have implemented mitigation steps to address intermittent delivery delays for some customers hosted on our USB grid. Our processing queues are in a healthier state, and we are observing normal mail delivery operations. Our Engineering teams will continue monitoring to ensure stability in our environment.