Mimecast incident

South Africa Region – Email Processing Delays and Service Access Issues

Minor Resolved View vendor source →

Mimecast experienced a minor incident on October 17, 2026 affecting South African Grid and Offshore Grid (Offshore Grid — Administration Console) and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 12:01 PM UTC
Resolved
Oct 17, 2026, 04:15 PM UTC
Duration
4h 14m
Detected by Pingoru
Oct 17, 2026, 12:01 PM UTC

Affected components

South African GridOffshore Grid (Offshore Grid — Administration Console)Offshore Grid (Offshore Grid — Email Processing)Offshore Grid (Offshore Grid — End User Applications)Offshore Grid (Offshore Grid — Remediation)Offshore Grid (Offshore Grid — Threat Protection)Offshore Grid (Offshore Grid — Web Security)Offshore Grid (Offshore Grid — Authentication)Offshore Grid (Offshore Grid — Awareness Training)

Update timeline

  1. investigating Oct 17, 2026, 12:01 PM UTC

    We are aware that some customers hosted in our South Africa region may be experiencing intermittent email processing delays and issues accessing some Mimecast services. We are investigating and will provide updates here as soon as more information is available.

  2. monitoring Oct 17, 2026, 12:51 PM UTC

    A fix has been implemented for the intermittent email processing delays and service access issues in our South Africa region. We are monitoring the service and will provide updates here as soon as more information is available.