Resolved after 6 hours 48 minutes, affecting Points of Contact and Points of Contact (Points of Contact — Mimecaster Support Center), on October 14, 2026.
We have implemented mitigation steps to address the login issues when accessing the Mimecast Support Center and Mimecast University directly. We are no longer seeing errors and services are operating normally. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.
Affected components
Update timeline
- investigating Oct 14, 2026, 06:21 PM UTC
We are aware that some customers may be experiencing issues logging in to the Mimecast Support Center when accessing it directly. We are currently investigating and will post updates here as they become available. Please note that customers can access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
- identified Oct 14, 2026, 10:05 PM UTC
We have identified the cause of login issues when accessing the Mimecast Support Center, affecting some customers. Our teams are taking mitigating steps to address the issue and are working to deploy a fix. We will provide further updates as they become available. Please note that customers can continue to access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.
- monitoring Oct 14, 2026, 11:58 PM UTC
We have implemented mitigation steps to address the login issues when accessing the Mimecast Support Center and Mimecast University directly. We are no longer seeing errors and services are operating normally. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.
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