Resolved after 2 hours 12 minutes, affecting United Kingdom Grid and South African Grid and 1 more, on October 7, 2026.
Our third-party SMS provider has confirmed that the service incident impacting the delivery of Two-Factor Authentication (2FA) SMS messages has been resolved. All SMS messages are now being delivered successfully. We will continue to monitor the situation to ensure system stability and consistent message delivery.
Affected components
Update timeline
- identified Oct 07, 2026, 08:49 AM UTC
Our third-party SMS provider has reported an issue that may impact the successful delivery of SMS messages used for Two-Factor Authentication (2FA). The provider is actively working on a resolution, and we will provide updates as they become available.
- monitoring Oct 07, 2026, 09:56 AM UTC
Our third-party SMS provider has confirmed that the service incident impacting the delivery of Two-Factor Authentication (2FA) SMS messages has been resolved. All SMS messages are now being delivered successfully. We will continue to monitor the situation to ensure system stability and consistent message delivery.
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