Login issues on the new universal login page

Update timeline

1. identified Oct 12, 2026, 02:51 PM UTC

   We are aware of an issue affecting login to the Mimecast services for some customers globally. Users may see an error after entering a valid username and may be unable to reach the password step. We have identified the cause, and our teams are actively working on a resolution. We apologize for the disruption and will post further updates here as they become available.

2. identified Oct 12, 2026, 03:02 PM UTC

   We are aware of an issue affecting login to the Mimecast services for some customers globally. Users may see an error after entering a valid username and may be unable to reach the password step. We have identified the cause, and our teams are actively working on a resolution. We apologize for the disruption and will post further updates here as they become available. As a workaround, please refer to below article to successfully login via respective regional URLs https://mimecastsupport.zendesk.com/hc/en-us/articles/34000362728979-Administration-Data-Centers-URLs#h_01JA7Q71GA0422N2D8BE4J0Z36

3. monitoring Oct 12, 2026, 05:18 PM UTC

   We have implemented mitigation steps to address the login issues affecting some customers globally. We are no longer seeing errors, and users should now be able to log in through the Mimecast login page as normal. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.