Resolved after 3 days 1 hour, affecting United States B Grid and Offshore Grid (Offshore Grid — Administration Console), on July 17, 2026.
We have implemented mitigation steps and believe we have resolved the intermittent issues affecting access to the Mimecast Administration Console for customers hosted on our USB grid. Our Engineering team is closely monitoring the situation to ensure a full resolution.
Affected components
Update timeline
- investigating Jul 17, 2026, 02:56 PM UTC
We are aware that some customers hosted on our USB grid may be experiencing intermittent issues accessing the Mimecast Administration Console. Our Engineering team is actively investigating the issue and we will provide further updates as they become available.
- identified Jul 17, 2026, 03:47 PM UTC
We have identified the cause of the intermittent issues affecting customers hosted on our USB grids experiencing difficulty accessing the Mimecast Administration Console. Our Engineering team is actively working on implementing a fix and we will provide further updates as they become available.
- monitoring Jul 17, 2026, 04:30 PM UTC
We have implemented mitigation steps and believe we have resolved the intermittent issues affecting access to the Mimecast Administration Console for customers hosted on our USB grid. Our Engineering team is closely monitoring the situation to ensure a full resolution.
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