Mimecast incident

SMS delivery delays

Resolved after 2 hours 13 minutes, affecting United States Grid and United States B Grid and 1 more, on June 25, 2026.

monitoring Jun 25, 2026, 01:56 PM UTC

Our third-party SMS provider has confirmed that the service incident impacting the delivery of Two-Factor Authentication (2FA) SMS messages has been resolved. All SMS messages are now being delivered successfully. We will continue to monitor the situation to ensure system stability and consistent message delivery.

Started
Jun 25, 2026, 12:51 PM UTC
Resolved
Jun 25, 2026, 03:05 PM UTC
Duration
2h 13m
Detected by Pingoru
Jun 25, 2026, 12:51 PM UTC

Affected components

United States GridUnited States B GridUnited Kingdom GridSouth African GridAustralian GridGerman GridCanadian GridOffshore GridOffshore Grid (Offshore Grid — Authentication)

Update timeline

  1. identified Jun 25, 2026, 12:51 PM UTC

    Our third-party SMS provider has reported an issue that may impact the successful delivery of SMS messages used for Two-Factor Authentication (2FA). The provider is actively working on a resolution, and we will provide updates as they become available.

  2. monitoring Jun 25, 2026, 01:56 PM UTC

    Our third-party SMS provider has confirmed that the service incident impacting the delivery of Two-Factor Authentication (2FA) SMS messages has been resolved. All SMS messages are now being delivered successfully. We will continue to monitor the situation to ensure system stability and consistent message delivery.

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