Mimecast incident

DE Grid - Degraded service impacting Cybergraph and other services

Minor Resolved View vendor source →

Mimecast experienced a minor incident on May 9, 2026 affecting German Grid and Offshore Grid (Email Processing), lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 08:45 AM UTC
Resolved
May 10, 2026, 08:00 PM UTC
Duration
1d 11h
Detected by Pingoru
May 09, 2026, 08:45 AM UTC

Affected components

German GridOffshore Grid (Email Processing)

Update timeline

  1. investigating May 09, 2026, 08:45 AM UTC

    We are aware that some customers hosted on our German (DE) grid may be experiencing degraded service affecting Cybergraph and other services. We are currently investigating the issue, and updates will be posted here as they become available.

  2. identified May 09, 2026, 09:40 AM UTC

    We have identified the issue affecting Cybergraph and other services in the German (DE) grid and are working to resolve it. We will provide further updates as they become available.

  3. monitoring May 09, 2026, 10:34 AM UTC

    We have taken mitigation steps and believe the service degradation issue affecting Cybergraph and other services in the German (DE) grid has been resolved. We are closely monitoring performance and will provide further updates as they become available.

  4. monitoring May 09, 2026, 07:31 PM UTC

    We have taken mitigation steps and believe the service degradation issue affecting Cybergraph and other services in the German (DE) grid has been resolved. We are closely monitoring performance and will provide further updates as they become available.