Mimecast incident
DE Grid - Degraded service impacting Cybergraph and other services
Resolved after 1 day 11 hours, affecting German Grid and Offshore Grid (Offshore Grid — Email Processing), on May 9, 2026.
We have taken mitigation steps and believe the service degradation issue affecting Cybergraph and other services in the German (DE) grid has been resolved. We are closely monitoring performance and will provide further updates as they become available.
Affected components
Update timeline
- investigating May 09, 2026, 08:45 AM UTC
We are aware that some customers hosted on our German (DE) grid may be experiencing degraded service affecting Cybergraph and other services. We are currently investigating the issue, and updates will be posted here as they become available.
- identified May 09, 2026, 09:40 AM UTC
We have identified the issue affecting Cybergraph and other services in the German (DE) grid and are working to resolve it. We will provide further updates as they become available.
- monitoring May 09, 2026, 10:34 AM UTC
We have taken mitigation steps and believe the service degradation issue affecting Cybergraph and other services in the German (DE) grid has been resolved. We are closely monitoring performance and will provide further updates as they become available.
- monitoring May 09, 2026, 07:31 PM UTC
We have taken mitigation steps and believe the service degradation issue affecting Cybergraph and other services in the German (DE) grid has been resolved. We are closely monitoring performance and will provide further updates as they become available.
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