Mimecast incident

Issues Affecting Customers on the ZA Grid

Ongoing since 03:19 PM UTC, affecting South African Grid and South African Grid (South African Grid — Administration Console) and 1 more.

identified Nov 09, 2026, 03:19 PM UTC

We have identified the cause of issues affecting some customers hosted on our ZA grid, including slow response times in the Administration Console and problems accessing email via POP. Our teams are actively working on a resolution, and we will post further updates here as they become available.

Started: Nov 09, 2026, 03:19 PM UTC
Resolved: Ongoing
Duration: ● 6m
Detected by Pingoru: Nov 09, 2026, 03:19 PM UTC

Affected components

South African GridSouth African Grid (South African Grid — Administration Console)South African Grid (South African Grid — Email Processing)South African Grid (South African Grid — Authentication)

Update timeline

identified Nov 09, 2026, 03:19 PM UTC

We have identified the cause of issues affecting some customers hosted on our ZA grid, including slow response times in the Administration Console and problems accessing email via POP. Our teams are actively working on a resolution, and we will post further updates here as they become available.

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