Metal Pay incident

Cryptocurrency Deposit and Withdrawal Delays

Ongoing since 05:13 PM UTC, affecting Deposits and Withdrawals.

identified Nov 04, 2026, 05:58 PM UTC

We are currently performing maintenance that may temporarily affect certain transactions and services. Our team is working to restore normal operations as soon as possible. We apologize for any inconvenience and appreciate your patience and understanding.

Started
Nov 04, 2026, 05:13 PM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
Nov 04, 2026, 05:13 PM UTC

Affected components

DepositsWithdrawals

Update timeline

  1. investigating Nov 04, 2026, 05:13 PM UTC

    Description: We are currently experiencing delays in processing cryptocurrency deposits and withdrawals. Impact: Some users may experience longer-than-usual processing times when depositing or withdrawing supported cryptocurrencies. Transactions may remain pending, and deposits may take longer to appear in account balances. Current Status: Our team is actively investigating the issue and working to restore normal deposit and withdrawal processing times. Next Update: We will provide further updates as our investigation progresses or more information becomes available.

  2. identified Nov 04, 2026, 05:36 PM UTC

    We are currently investigating this issue. Thank you for your patience while we work to resolve it.

  3. identified Nov 04, 2026, 05:58 PM UTC

    We are currently performing maintenance that may temporarily affect certain transactions and services. Our team is working to restore normal operations as soon as possible. We apologize for any inconvenience and appreciate your patience and understanding.

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