Resolved after 7 days 1 hour, affecting Deposits and Withdrawals, on October 17, 2026.
Deposits and withdrawals are now enabled on Metal Pay. We are monitoring performance closely, and some transactions may be delayed. Thank you for your patience. Please reach out to Metal Client Services if you need assistance with your pending transactions.
Affected components
Update timeline
- investigating Oct 17, 2026, 04:20 AM UTC
Withdrawals on Metal Pay have been temporarily paused while our team investigates an ongoing issue. We apologize for the inconvenience and will provide updates as more information becomes available.
- investigating Oct 17, 2026, 08:47 AM UTC
Our team is working to resolve the issue. Deposits and withdrawals may be delayed during this time. Thank you for your patience.
- monitoring Oct 23, 2026, 06:33 PM UTC
Deposits and withdrawals are now enabled on Metal Pay. We are monitoring performance closely, and some transactions may be delayed. Thank you for your patience. Please reach out to Metal Client Services if you need assistance with your pending transactions.
- resolved Oct 24, 2026, 06:17 AM UTC
This incident has been resolved.
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