Metal Pay incident

Intermittent delays with outgoing transactions

Resolved after 40 minutes, affecting Deposits and Deposits and 1 more, on May 3, 2024.

monitoring May 03, 2024, 02:37 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 03, 2024, 02:10 PM UTC
Resolved
May 03, 2024, 02:50 PM UTC
Duration
40m
Detected by Pingoru
May 03, 2024, 02:10 PM UTC

Affected components

DepositsDepositsTransactionsTransactionsWithdrawalsWithdrawals

Update timeline

  1. investigating May 03, 2024, 02:10 PM UTC

    Our transaction processing infrastructure is currently experiencing an issue causing a delay in finalizing the transaction status.

  2. monitoring May 03, 2024, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 03, 2024, 02:50 PM UTC

    This incident has been resolved.

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