Metal Pay incident

Crypto Withdrawal Error

Major Vendor's status page →

Resolved after 2 hours 3 minutes, affecting Withdrawals, on November 13, 2024.

monitoring Nov 13, 2024, 04:55 PM UTC

A fix has been implemented and we are monitoring the operational status.

Started
Nov 13, 2024, 03:30 PM UTC
Resolved
Nov 13, 2024, 05:34 PM UTC
Duration
2h 3m
Detected by Pingoru
Nov 13, 2024, 03:30 PM UTC

Affected components

Withdrawals

Update timeline

  1. identified Nov 13, 2024, 03:30 PM UTC

    We are working to fix an issue with crypto withdrawals due to an issue with network fee calculation.

  2. monitoring Nov 13, 2024, 04:55 PM UTC

    A fix has been implemented and we are monitoring the operational status.

  3. resolved Nov 13, 2024, 05:34 PM UTC

    The crypto withdrawal issue has been fully resolved.

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