Mercury incident

Duplicated incoming ACH transactions

Ongoing since 08:34 PM UTC, affecting Money Movement.

identified Nov 02, 2026, 09:49 PM UTC

We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments. Our team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress. We'll confirm once the fix has been fully deployed.

Started
Nov 02, 2026, 08:34 PM UTC
Resolved
Ongoing
Duration
● 2h 20m
Detected by Pingoru
Nov 02, 2026, 08:34 PM UTC

Affected components

Money Movement

Update timeline

  1. investigating Nov 02, 2026, 08:34 PM UTC

    We're investigating reports of duplicated incoming ACH transactions that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time.

  2. identified Nov 02, 2026, 09:49 PM UTC

    We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments. Our team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress. We'll confirm once the fix has been fully deployed.

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