Mercury incident

Intermittent Inbound & Outbound Call Disruption

Mercury experienced a minor incident on September 1, 2026 affecting Support, lasting 38m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 05:57 PM UTC
Resolved: Sep 01, 2026, 06:36 PM UTC
Duration: 38m
Detected by Pingoru: Sep 01, 2026, 05:57 PM UTC

Affected components

Support

Update timeline

investigating Sep 01, 2026, 05:57 PM UTC

Status: Investigating We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time. Affected components Support (Degraded performance)
resolved Sep 01, 2026, 06:36 PM UTC

Status: Resolved This incident has been resolved. Phone calls with our Support team are fully restored and operating normally. No further action is needed. Thank you for your patience. Affected components Support (Operational)