Mercury incident

Issues Revealing Card Details on Web and Mobile

Minor Resolved View vendor source →

Mercury experienced a minor incident on October 2, 2026 affecting Cards, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 04:11 PM UTC
Resolved
Oct 02, 2026, 05:29 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 02, 2026, 04:11 PM UTC

Affected components

Cards

Update timeline

  1. investigating Oct 02, 2026, 04:11 PM UTC

    Status: Investigating We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time. Affected components Cards (Degraded performance)

  2. monitoring Oct 02, 2026, 04:44 PM UTC

    Status: Monitoring The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal. Affected components Cards (Operational)

  3. resolved Oct 02, 2026, 05:29 PM UTC

    Status: Resolved This incident has been resolved. Card detail revealing is fully restored and operating normally. No further action is needed. Thank you for your patience. Affected components Cards (Operational)