Failed Investments Wire Transfers Out for Some Customers
Timeline · 7 updates
- investigating Oct 07, 2026, 10:14 PM UTC
Status: Investigating We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. Affected components Mercury Treasury (Degraded performance)
- identified Oct 08, 2026, 02:58 PM UTC
Status: Identified We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments transfers out in the meantime. We'll confirm once the fix has been fully deployed. Affected components Mercury Treasury (Degraded performance)
- monitoring Oct 13, 2026, 05:25 PM UTC
Status: Monitoring The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal. Affected components Mercury Treasury (Degraded performance)
- resolved Oct 14, 2026, 03:42 PM UTC
Status: Resolved This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14. No further action is needed. Thank you for your patience. Affected components Mercury Treasury (Operational)
- investigating Oct 14, 2026, 04:48 PM UTC
Status: Investigating We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. Affected components Mercury Treasury (Operational)
- identified Oct 14, 2026, 04:57 PM UTC
Status: Identified We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments transfers out in the meantime. We'll confirm once the fix has been fully deployed. Affected components Mercury Treasury (Operational)
- resolved Oct 16, 2026, 04:13 PM UTC
Status: Resolved This incident has been resolved. Investments transfers are fully restored and operating normally. No further action is needed. Thank you for your patience. Affected components Mercury Treasury (Operational)