Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown Outage History

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown is up right now

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown had 13 outages in the last 2 years totaling 237h 54m of downtime — averaging 0.5 incidents per month.

There were 13 Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown outages since June 12, 2025 totaling 237h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mendfamily.com

Minor January 23, 2026

NetDirector - Integration Delays

Detected by Pingoru
Jan 23, 2026, 05:50 PM UTC
Resolved
Jan 23, 2026, 08:35 PM UTC
Duration
2h 45m
Affected: ImportsEHR Integration
Timeline · 3 updates
  1. investigating Jan 23, 2026, 05:50 PM UTC

    Our integration partner, NetDirector, is currently experiencing firewall issues that may cause delays with integrations. We are working closely with their team to investigate and resolve the issue. We will provide updates as more information becomes available.

  2. monitoring Jan 23, 2026, 06:33 PM UTC

    A fix has been identified. We are working to push any integration messages that are backlogged. Please note that it may take some time for these Integration messages to process.

  3. resolved Jan 23, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Netdirector Outage

Detected by Pingoru
Jan 20, 2026, 05:05 PM UTC
Resolved
Jan 20, 2026, 08:15 PM UTC
Duration
3h 10m
Affected: ImportsEHR Integration
Timeline · 3 updates
  1. investigating Jan 20, 2026, 05:05 PM UTC

    NetDirector is currently experiencing an outage impacting inbound messages. They are aware of the issue and are actively working toward a resolution. We will share updates as more information becomes available.

  2. investigating Jan 20, 2026, 06:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 20, 2026, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Authorize.net Payment Form Issue

Detected by Pingoru
Jan 15, 2026, 11:00 PM UTC
Resolved
Jan 16, 2026, 12:45 AM UTC
Duration
1h 44m
Affected: Payment Capture / Transactions
Timeline · 2 updates
  1. monitoring Jan 15, 2026, 11:00 PM UTC

    Authorize.net is continuing to have intermittent outages affecting Mend payment forms and patient self scheduling. We will continue to monitor and provide updates.

  2. resolved Jan 16, 2026, 12:45 AM UTC

    Authorize.net payment form issues have been fully resolved.

Read the full incident report →

Major January 15, 2026

Credit Card Entry Issue

Detected by Pingoru
Jan 15, 2026, 06:59 PM UTC
Resolved
Jan 15, 2026, 09:03 PM UTC
Duration
2h 4m
Affected: Payment Capture / Transactions
Timeline · 5 updates
  1. investigating Jan 15, 2026, 06:59 PM UTC

    Adding credit cards to payment forms currently results in a stuck loading state. Our engineering team is currently working to identify the cause and resolve the issue as quickly as possible

  2. identified Jan 15, 2026, 07:30 PM UTC

    Currently, it appears that Authorize.net is returning errors and the payment form does not load. We are seeing errors returning from their systems. While they have not updated their status page yet, user's are reporting issue on https://downdetector.com/status/authorize-net/. We will continue to monitor and update as we learn more.

  3. identified Jan 15, 2026, 07:34 PM UTC

    Payment Forms and PSS payments appear to be impacted. Please temporarily disable the org setting “Force Assessments Before Video”, or send direct video links if patients are having difficulty joining their video sessions.

  4. monitoring Jan 15, 2026, 08:21 PM UTC

    Authorize.net payment forms are working now and we are continuing to monitor.

  5. resolved Jan 15, 2026, 09:03 PM UTC

    Authorize.net payment form issues have been fully resolved.

Read the full incident report →

Major November 5, 2025

NetDirector Outage

Detected by Pingoru
Nov 05, 2025, 02:30 PM UTC
Resolved
Nov 05, 2025, 02:45 PM UTC
Duration
15m
Affected: ImportsSSOPayment Capture / TransactionsExternal Video Vendor IntegrationsEHR Integration
Timeline · 3 updates
  1. investigating Nov 05, 2025, 02:30 PM UTC

    Netdirector is currently facing a connection issue with their Data center. This may result in integration errors and may impact certain integrations within Mend. Users may experience delays or failures in integration-related activities. Our engineering team is working closely with NetDirector to identify the cause and resolve the issue as quickly as possible. We will provide more information when we can. Best, Mend Service Team

  2. investigating Nov 05, 2025, 02:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 05, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

Intermittent System Outage

Detected by Pingoru
Aug 27, 2025, 01:19 PM UTC
Resolved
Aug 27, 2025, 03:47 PM UTC
Duration
2h 27m
Affected: Video SessionsDashboard
Timeline · 3 updates
  1. investigating Aug 27, 2025, 01:19 PM UTC

    We’re currently experiencing intermittent system outages. Our team is investigating the issue and working to restore full functionality. Updates will be shared as they become available. - Mend Service Team

  2. monitoring Aug 27, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2025

Integration Delays

Detected by Pingoru
Aug 26, 2025, 04:00 PM UTC
Resolved
Aug 26, 2025, 06:56 PM UTC
Duration
2h 56m
Affected: EHR Integration
Timeline · 4 updates
  1. identified Aug 26, 2025, 04:00 PM UTC

    Our integration partner, NetDirector, is having networking issues. You may see delays in syncing data between your EHR and Mend. We will provide updates as we receive them.

  2. identified Aug 26, 2025, 04:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 26, 2025, 04:34 PM UTC

    A fix has been implemented and updates are being processed. We expect full recovery by the end of the hour.

  4. resolved Aug 26, 2025, 06:56 PM UTC

    NetDirector reports all networking issues have been resolved and service has been fully restored. All delayed updates have been processed.

Read the full incident report →

Minor August 25, 2025

Delays in outbound integration messages

Detected by Pingoru
Aug 25, 2025, 02:29 PM UTC
Resolved
Aug 25, 2025, 05:58 PM UTC
Duration
3h 28m
Affected: ImportsEHR Integration
Timeline · 3 updates
  1. investigating Aug 25, 2025, 02:29 PM UTC

    We’re seeing delays in outbound integration messages. Our team is investigating the root cause at this time. We will provide updates as we continue to investigate this issue. Should you have any questions or concerns, please do not hesitate to reach out to our support team via live chat or email us at [email protected] -Mend's Technical Support Team

  2. monitoring Aug 25, 2025, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

Potential Delays in Data Sync Between Mend and EHR

Detected by Pingoru
Aug 19, 2025, 04:13 PM UTC
Resolved
Aug 19, 2025, 05:01 PM UTC
Duration
47m
Affected: ImportsEHR Integration
Timeline · 3 updates
  1. investigating Aug 19, 2025, 04:13 PM UTC

    We are currently investigating potential delays in data moving from Mend to connected EHR systems. Our team is actively reviewing the issue and will provide updates as more information becomes available. Mend Service Team

  2. identified Aug 19, 2025, 04:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 19, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025

Integrations Issue

Detected by Pingoru
Aug 06, 2025, 02:14 PM UTC
Resolved
Aug 06, 2025, 03:20 PM UTC
Duration
1h 6m
Affected: Imports
Timeline · 3 updates
  1. investigating Aug 06, 2025, 02:14 PM UTC

    We’ve identified an issue where a small percentage of integration messages queued for reprocessing are stuck. Our team is actively working to resolve the problem. We’ll provide updates as we make progress. Thank you for your patience. Mend Service Team

  2. monitoring Aug 06, 2025, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 18, 2025

Slowdowns caused by cloud provider

Detected by Pingoru
Jul 18, 2025, 03:30 PM UTC
Resolved
Jul 18, 2025, 06:49 PM UTC
Duration
3h 18m
Affected: Video SessionsSMS Text Message NotificationsLogin PageImportsSchedulingEmail NotificationsSSOConnection LoggingDigital FormsVoice NotificationsPayment Capture / TransactionsConnection TestSecure MessagingPatient-Facing Links"Green Light" Patient Connection IndicatorExternal Video Vendor IntegrationsAdd or Update User AccountsPhone DialerEHR IntegrationEnhanced Virtual Waiting RoomReportsDashboard
Timeline · 5 updates
  1. investigating Jul 18, 2025, 03:30 PM UTC

    We are currently investigating slowdowns caused by issues with our cloud provider (Google Cloud Platform). Some users may experience slowdowns or not be able to use Mend. We will provide more updates as we get them.

  2. investigating Jul 18, 2025, 03:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 18, 2025, 04:02 PM UTC

    Our cloud provider has acknowledged a service health incident https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J. More information is expected by 12:15pm ET.

  4. monitoring Jul 18, 2025, 05:25 PM UTC

    Google Cloud has reported full recovery. We continue to monitor the situation.

  5. resolved Jul 18, 2025, 06:49 PM UTC

    We have confirmed all issues are resolved.

Read the full incident report →

Notice July 3, 2025

Notification Delivery Issues

Detected by Pingoru
Jul 03, 2025, 01:11 PM UTC
Resolved
Jul 11, 2025, 05:42 PM UTC
Duration
8d 4h
Affected: SMS Text Message Notifications
Timeline · 3 updates
  1. identified Jul 03, 2025, 01:11 PM UTC

    We have identified an issue with SMS notification delivery. Some patients may not be receiving notifications. We are rolling out a fix which should be resolved by 10am EST.

  2. monitoring Jul 03, 2025, 01:29 PM UTC

    A fix has been deployed and we are monitoring the situation. Patients will receive notifications from an alternate number.

  3. resolved Jul 11, 2025, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Infrastructure Provider Issues

Detected by Pingoru
Jun 12, 2025, 06:59 PM UTC
Resolved
Jun 13, 2025, 12:16 PM UTC
Duration
17h 17m
Affected: Video SessionsLogin Page
Timeline · 2 updates
  1. investigating Jun 12, 2025, 06:59 PM UTC

    We are aware of a widespread incident affecting our infrastructure provider, Google Cloud Platform. At this time, our services remain largely unaffected; however, users may experience minor delays or intermittent issues. We are actively monitoring the situation and will provide updates as more information becomes available. For real-time updates from GCP, you can also view their Status Page here: https://status.cloud.google.com/ Thank you for your patience. - The Mend Team

  2. resolved Jun 13, 2025, 12:16 PM UTC

    This issue appears to have been resolved. Thank you!

Read the full incident report →