Meltwater incident

SEV-944 Explore+ API Degradation

Resolved after 1 day 4 hours, affecting Application and Search and 1 more, on August 25, 2026.

resolved Aug 27, 2026, 02:37 AM UTC

After a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected.

Started
Aug 25, 2026, 10:02 PM UTC
Resolved
Aug 27, 2026, 02:37 AM UTC
Duration
1d 4h
Detected by Pingoru
Aug 25, 2026, 10:02 PM UTC

Affected components

ApplicationSearchReports

Update timeline

  1. investigating Aug 25, 2026, 10:02 PM UTC

    We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

  2. monitoring Aug 26, 2026, 07:39 AM UTC

    Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.

  3. resolved Aug 27, 2026, 02:37 AM UTC

    After a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected.

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