Resolved after 3 days 17 hours, affecting Application and Search and 1 more, on August 20, 2026.
After a period of monitoring, this issue is now resolved. Loading of Owned Social accounts, including Publish, Conversations, and Owned Social Connections, is now functioning as expected.
Affected components
Update timeline
- investigating Aug 20, 2026, 02:17 PM UTC
We are currently investigating an issue impacting the Engage Platform. Customers may experience errors when loading Engage Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.
- monitoring Aug 20, 2026, 03:16 PM UTC
Our Engineering team has identified and resolved the issue affecting the Engage Platform. Users should now be able to access Engage as expected across Conversations, Publisher, Analyze, and Owned Social Connections. The team will continue to closely monitor the situation to ensure continued stability. Thank you for your patience.
- resolved Aug 24, 2026, 08:09 AM UTC
After a period of monitoring, this issue is now resolved. Loading of Owned Social accounts, including Publish, Conversations, and Owned Social Connections, is now functioning as expected.
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