Meltwater experienced a minor incident on August 1, 2025 affecting Application and Search and 1 more component, lasting 10d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 08:32 PM UTC
We are currently experiencing an issue in receiving NLA Eclips since Aug 1 at 10:20 UTC. Our Engineering team is currently investigating this issue. We apologize for any inconvenience caused and thank you for your patience.
- monitoring Aug 11, 2025, 03:00 PM UTC
Our third-party provider has resolved the issue affecting NLA Eclips, and content is now streaming back into the platform. Some customers may experience a delay in certain content while we process the backfill. We will continue to monitor and provide updates accordingly.
- resolved Aug 12, 2025, 07:59 AM UTC
After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected. Thank you for your patience.