Meltwater experienced a critical incident on September 3, 2025 affecting Search and Reports, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
SearchReports
Update timeline
- investigating Sep 03, 2025, 01:38 PM UTC
We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
- identified Sep 03, 2025, 01:54 PM UTC
Our engineering team has fixed this issue. Explore is functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Sep 06, 2025, 08:11 AM UTC
After a period of monitoring, this issue is now resolved. Explore searches are working as expected.