Meltwater experienced a critical incident on September 16, 2025 affecting Application and Search and 1 more component, lasting 17h 14m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationSearchReports
Update timeline
- investigating Sep 16, 2025, 07:12 AM UTC
We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Sep 16, 2025, 07:59 AM UTC
Our engineering team has fixed this issue. Explore is functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Sep 17, 2025, 12:26 AM UTC
After a period of monitoring, this issue is now resolved. Explore searches are working as expected.