Meltwater incident
Users unable to login via Meltwater mobile app
Meltwater experienced a major incident on September 24, 2025 affecting Application, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 09:41 AM UTC
We are currently experiencing an issue with our Mobile app. Users will not be able to login to Meltwater Mobile or Meltwater Engage mobile apps. Our Engineering team is aware of this issue and currently working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Sep 24, 2025, 11:55 PM UTC
The Meltwater Mobile and Meltwater Engage applications continue to function as expected. We are closely monitoring and will continue to keep you updated on this status.
- resolved Sep 26, 2025, 12:17 PM UTC
After a period of monitoring this issue is now resolved. Meltwater mobile and Meltwater Engage mobile app continues to function as expected.