Meltwater experienced a critical incident on September 30, 2025 affecting Application and Search and 1 more component, lasting 16h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 03:42 PM UTC
We are currently experiencing an issue in Explore where Searches that include dates older than two weeks may result in errors. This issue also impacts Analyze, Monitor, and Reporting. Our Engineering team is aware of the issue and is actively working on a fix. We apologize for the inconvenience and will provide updates as they become available.
- monitoring Sep 30, 2025, 05:26 PM UTC
Our Engineering team has identified the issue and Explore searches are currently working as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Oct 01, 2025, 08:25 AM UTC
After a period of monitoring this issue is now resolved. Searches should continue to function without any issues.