Meevo Salon Software Outage History
Meevo Salon Software is up right nowPingoru has recorded 52 incidents for Meevo Salon Software: 14 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 3 | 23 of 528 (4%) |
Incidents, newest first
Minor October 19, 2026 Support Phone Intermittent Issues 4h 52m
Started Oct 19, 2026, 03:46 PM UTC· resolved Oct 19, 2026, 08:38 PM UTC
- investigating Oct 19, 2026, 03:46 PM UTC
We are currently experiencing intermittent issues with our phone system that may affect our ability to make and receive calls. Please note that this issue does not affect Meevo uptime or functionality. We apologize for any inconvenience and appreciate your patience!
- monitoring Oct 19, 2026, 06:35 PM UTC
A fix has been implemented and we are monitoring.
- resolved Oct 19, 2026, 08:38 PM UTC
We are no longer experiencing issues. Thank you for your patience!
Minor October 13, 2026 MeevoPay funding delays 9h 3m MeevoPay
Started Oct 13, 2026, 01:32 PM UTC· resolved Oct 13, 2026, 10:35 PM UTC
- identified Oct 13, 2026, 01:32 PM UTC
We have identified an issue delaying some USD ACH payouts scheduled for October 12. Affected businesses may receive their funds later than expected. Our partner’s engineering team is working to resolve the issue. We do not yet have an estimated time for the delayed payouts and will share an update as soon as more information is available.
- resolved Oct 13, 2026, 10:35 PM UTC
The issue that caused the payout delays has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our teams worked to resolve the issue. If you are still experiencing any issues regarding funding, please reach out to our Merchant Services Team at 973-402-8801 option 5
Minor October 12, 2026 Intermittent Texting Issues 8h 46m Textel
Started Oct 12, 2026, 03:16 PM UTC· resolved Oct 13, 2026, 12:03 AM UTC
- investigating Oct 12, 2026, 03:16 PM UTC
We are receiving reports of intermittent issues with sending and receiving text messages in Meevo Messenger using Textel. We are currently investigating and apologize for any inconvenience this may cause.
- monitoring Oct 12, 2026, 05:13 PM UTC
A fix has been implemented by Textel and we are monitoring the results.
- investigating Oct 12, 2026, 06:23 PM UTC
We are receiving reports of intermittent issues with sending and receiving text messages in Meevo Messenger using Textel. We are currently investigating and apologize for any inconvenience this may cause.
- resolved Oct 13, 2026, 12:03 AM UTC
This incident has been resolved.
Minor September 29, 2026 Online Booking Scan for Opening Intermittent Issues 2h 21m Online Booking
Started Sep 29, 2026, 02:01 PM UTC· resolved Sep 29, 2026, 04:23 PM UTC
- investigating Sep 29, 2026, 02:01 PM UTC
We are currently investigating intermittent issues with Online Booking's Scan for Opening service. We are finding that some searches are returning 0 openings or a blank page when attempting to book appointments. We apologize for any inconvenience this has caused and are working to restore this as soon as possible.
- resolved Sep 29, 2026, 04:23 PM UTC
This incident has been resolved.
Notice September 16, 2026 Intermittent Phone and Live Chat Issues 9h 52m
Started Sep 16, 2026, 12:04 PM UTC· resolved Sep 16, 2026, 09:56 PM UTC
- investigating Sep 16, 2026, 12:04 PM UTC
We are currently experiencing intermittent technical difficulties with our phone and live chat systems. Alternatively, you can reach us by emailing [email protected] or joining our Facebook Community under Meevo > Help. Thank you, and we apologize for the inconvenience.
- resolved Sep 16, 2026, 09:56 PM UTC
This incident has been resolved.
Major April 27, 2026 MeevoPay - Partial Payout Delay 1h 41m MeevoPay
Started Apr 27, 2026, 07:59 PM UTC· resolved Apr 27, 2026, 09:40 PM UTC
- identified Apr 27, 2026, 07:59 PM UTC
Our sponsor bank has identified an issue impacting some MeevoPay accounts, resulting in delayed deposits that were scheduled for 4/27. Their engineering teams have been engaged and are working to resolve this issue. We will provide an update on the expected delay as soon as we have more information.
- resolved Apr 27, 2026, 09:40 PM UTC
This issue has now been resolved. Customers impacted by delayed deposits can expect their payouts to arrive within 24 hours of the original delivery time.
Major March 3, 2026 Potential Funding Delay - Federal Reserve 21h 32m Worldpay, MeevoPay, CardConnect
Started Mar 03, 2026, 04:06 PM UTC· resolved Mar 04, 2026, 01:38 PM UTC
- investigating Mar 03, 2026, 04:06 PM UTC
MeevoPay has released all funding for yesterday's transactions. The federal reserve is experiencing a delay in the posting of the funds for some banking institutions and this will likely result in a delay. This appears is impacting all integrated processing - MeevoPay, WorldPay, and CardConnect Federal reserve service status - https://www.frbservices.org/app/status/serviceStatus.do
- resolved Mar 04, 2026, 01:38 PM UTC
This incident has been resolved.
Critical February 4, 2026 Textel Meevo Messenger Error 30m Textel
Started Feb 04, 2026, 04:35 PM UTC· resolved Feb 04, 2026, 05:05 PM UTC
- investigating Feb 04, 2026, 04:35 PM UTC
We are receiving reports of a "Forbidden Status 403" error when attempting to message in Meevo Messenger using Textel. We are investigating the root cause and will update when we have identified the issue.
- resolved Feb 04, 2026, 05:05 PM UTC
Textel has confirmed that this issue has been resolved. We are seeing messaging return to normal in Meevo Messenger. Thank you for your patience!
Minor January 14, 2026 MeevoPay MeevoXchange 1/12 Deposit Reporting 23h 43m MeevoPay
Started Jan 14, 2026, 02:51 PM UTC· resolved Jan 15, 2026, 02:35 PM UTC
- investigating Jan 14, 2026, 02:51 PM UTC
We are aware of an issue when trying to view the deposit details for the deposit on Monday 1/12. We have confirmed funding did go through successfully. Our teams are working to fix the data not showing in the MeevoXchange.
- resolved Jan 15, 2026, 02:35 PM UTC
The information for the 1/12 deposit is now reflecting properly inside the MeevoXchange. Please reach out to our Merchant Services team at 973-402-9500 option 5 if you have any issues.
Notice January 13, 2026 Integrations Partial Outage –
Started Jan 13, 2026, 02:53 PM UTC· resolved Jan 13, 2026, 02:53 PM UTC
- resolved Jan 13, 2026, 03:18 PM UTC
We are experiencing a widespread partial outage impacting integrations. We have identified the root cause and are working quickly to deploy a fix.
Major December 2, 2025 WorldPay Processing Outage 6h 10m Worldpay
Started Dec 02, 2025, 01:44 PM UTC· resolved Dec 02, 2025, 07:54 PM UTC
- investigating Dec 02, 2025, 01:44 PM UTC
WorldPay announced that there is an incident intermittently affecting transaction authorizations on the Integrated Payments platform. Some transactions may be intermittently declined. Worldpay technical resources are working to identify and resolve the issue.
- identified Dec 02, 2025, 05:05 PM UTC
Worldpay technical teams have identified an internal network issue and are continuing to work to restore connectivity.
- resolved Dec 02, 2025, 07:54 PM UTC
Worldpay technical teams resolved an internal network issue to restore service. Worldpay will continue to monitor the environment for stability.
Minor November 10, 2025 Partial Service Degradation — Meevo Load Issues and Online Booking Links 6h 9m CA0 Server Performance and Access, NA0 Server Performance and Access, NA1 Server Performance and Access, NA2 Server Performance and Access
Started Nov 10, 2025, 10:35 PM UTC· resolved Nov 11, 2025, 04:45 AM UTC
- identified Nov 10, 2025, 10:35 PM UTC
We are currently investigating an issue affecting some Meevo clients where the application may be slow to load if the cluster is not included in the URL. This may also impact certain Online Booking links. Our engineering team has identified the behavior and is actively working to restore full performance. Clients who include their cluster in the URL (e.g., na0.meevo.com or ca0.meevo.com) should not be impacted. Workaround: For troubleshooting and faster loading, clients can log in using their cluster-specific URL. As a general rule: - Tenant numbers starting in 1 → https://na0.meevo.com/login/[Tenant] - Tenant numbers starting in 2 → https://na1.meevo.com/login/[Tenant] - Tenant numbers starting in 5 → https://na2.meevo.com/login/[Tenant] - Tenant numbers starting in 3 → https://ca0.meevo.com/login/[Tenant] Our team is actively working to resolve the underlying issue to restore normal URL routing behavior.
- resolved Nov 11, 2025, 01:32 PM UTC
This incident has been resolved.
Major November 3, 2025 MeevoPay Funding Delay 6h 52m MeevoPay
Started Nov 03, 2025, 02:55 PM UTC· resolved Nov 03, 2025, 09:48 PM UTC
- monitoring Nov 03, 2025, 02:55 PM UTC
A technical issue with our payment processors was identified this morning and the issue is now resolved, but some deposits were scheduled to settle today may take a bit longer than expected to process. We apologize for any inconvenience this may have caused. Please reach out to Merchant Services at 973-402-8801 opt 5 if you do not receive funds by end of business day today.
- resolved Nov 03, 2025, 09:48 PM UTC
A technical issue with our payment processors was identified this morning and the issue is now resolved, deposits should be received by end of day today. We apologize for any inconvenience this may have caused. Please reach out to Merchant Services at 973-402-8801 opt 5 if you do not receive funds by end of business day today.
Major October 29, 2025 Latency Detected in NA2 & NA1 42m NA1 Server Performance and Access, NA2 Server Performance and Access
Started Oct 29, 2025, 08:04 PM UTC· resolved Oct 29, 2025, 08:46 PM UTC
- investigating Oct 29, 2025, 08:04 PM UTC
We are currently investigating reported latency in NA2 & NA1 clusters of Meevo. We appreciate your patience while we work to resolve this as soon as possible.
- resolved Oct 29, 2025, 08:46 PM UTC
Services have been restored to normal. Thank you again for your patience while we worked to resolve.
Major October 20, 2025 AWS Outage - Phones & Live Chat Impacted 6h 18m Meevo Offices
Started Oct 20, 2025, 02:17 PM UTC· resolved Oct 20, 2025, 08:36 PM UTC
- monitoring Oct 20, 2025, 02:17 PM UTC
Amazon Web Services is having a large scale outage that is causing intermittent issues with phone calls and live chat. To open a ticket with Support, please email us at [email protected]. We appreciate your patience at this time.
- resolved Oct 20, 2025, 08:36 PM UTC
This incident has been resolved.
Critical October 15, 2025 Phone System Outage 6h 19m Meevo Offices
Started Oct 15, 2025, 04:46 PM UTC· resolved Oct 15, 2025, 11:05 PM UTC
- investigating Oct 15, 2025, 04:46 PM UTC
We are currently experiencing an issue affecting inbound and outbound calls. Our technical teams have been notified and are actively investigating the cause to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. In the interim, our email and chat channels remain available for support.
- investigating Oct 15, 2025, 04:46 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 08:06 PM UTC
Our phone provider is currently working to restore full inbound and outbound calling functionality. We appreciate your patience and understanding and will provide additional updates as soon as they are available.
- monitoring Oct 15, 2025, 10:00 PM UTC
We haven’t received official confirmation that the issue has been fully resolved yet, but we are beginning to successfully connect calls. We’ll continue to provide updates until we can confirm full resolution. Thank you again for your patience and understanding as we worked through this issue.
- resolved Oct 15, 2025, 11:05 PM UTC
This incident has been resolved.
Major October 14, 2025 WorldPay Funding Delay 5h 37m Worldpay
Started Oct 14, 2025, 04:01 PM UTC· resolved Oct 14, 2025, 09:39 PM UTC
- investigating Oct 14, 2025, 04:01 PM UTC
There is an incident which is causing a delay in Core Settlement for multiple Worldpay platforms. Worldpay technical resources are working to identify and resolve the issue. Please be aware this does not affect MeevoPay or CardConnect processing. We will add any updates as WorldPay provides them.
- identified Oct 14, 2025, 04:03 PM UTC
Update from WorldPay: Third-party technical resources continue to work to resolve the issue. All Worldpay systems are operating normally. Worldpay will continue to monitor the environment for recovery. Further updates will be provided as more information becomes available.
- resolved Oct 14, 2025, 09:39 PM UTC
From WorldPay: A subset of ACH settlement files from October 11-13, 2025, were not processed as expected due to an issue at a third-party bank, resulting in a funding delay for some merchants. Merchants receiving ACH files totalling less than $1M will receive funds today, but the deposit will occur later than the usual processing time. Merchants being sent ACH files totalling more than $1M will receive their funds tomorrow, October 15 (federal guidelines do not allow same-day settlement over $1M). Worldpay is working with the third-party bank in question to fully identify the root cause to help prevent similar recurrences.
Major August 31, 2025 WorldPay Transaction Failures 1h 21m Worldpay
Started Aug 31, 2025, 01:25 PM UTC· resolved Aug 31, 2025, 02:47 PM UTC
- identified Aug 31, 2025, 01:25 PM UTC
WorldPay is currently experiencing an incident affecting transaction authorizations. This may result in some transactions failing. Worldpay is currently working towards a resolution.
- resolved Aug 31, 2025, 02:47 PM UTC
Worldpay technical resources resolved an internal database issue to restore service. Worldpay stated they will continue to monitor the processing environment for stability, but have marked this as resolved.
Major August 23, 2025 Unable to Connect to Live Chat 46m Meevo Offices
Started Aug 23, 2025, 07:25 PM UTC· resolved Aug 23, 2025, 08:12 PM UTC
- investigating Aug 23, 2025, 07:25 PM UTC
We’re currently experiencing a connection issue with our live chat. We apologize for the inconvenience and appreciate your patience while we work to resolve it.
- resolved Aug 23, 2025, 08:12 PM UTC
This incident has been resolved.
Critical August 21, 2025 MeevoPay Processing Outage 56m MeevoPay
Started Aug 21, 2025, 02:06 PM UTC· resolved Aug 21, 2025, 03:03 PM UTC
- investigating Aug 21, 2025, 02:06 PM UTC
We are currently investigating reported issues with processing using MeevoPay devices. We apologize for any disruptions this may cause. Please try using Hosted Page in the meantime as we have seen success with this. Thank you for your patience while we work on this.
- investigating Aug 21, 2025, 02:44 PM UTC
Update from our payments partner: We are currently experiencing severely degraded performance for merchants. Our technical teams are actively working on urgently resolve this issue.
- resolved Aug 21, 2025, 03:03 PM UTC
This incident has been resolved.
Critical August 12, 2025 UK0/CA0/NA2 Unhandled Errors are Being Received in the Appointment Book 5h 56m CA0 Server Performance and Access, UK0 Server Performance and Access, NA2 Server Performance and Access
Started Aug 12, 2025, 02:41 PM UTC· resolved Aug 12, 2025, 08:37 PM UTC
- identified Aug 12, 2025, 02:41 PM UTC
Our team has identified an issue that may cause unhandled errors when adding, editing, moving, or deleting appointments. Our development team is actively working to resolve it as a top priority. We apologize for any disruptions this may cause and appreciate your patience while we work to restore full functionality.
- resolved Aug 12, 2025, 08:37 PM UTC
This incident has been resolved. Our development team released a fix and can confirm the errors are no longer occurring when attempting to book, edit, cancel or move an appointment. Please reach out to support via 973-402-8801 option 2, live chat or email, if you have any further questions,
Critical August 7, 2025 MeevoXchange MeevoPay Deposit & Transactions Tab Not Showing Data for Previous Day 21d MeevoPay
Started Aug 07, 2025, 03:55 PM UTC· resolved Aug 28, 2025, 04:46 PM UTC
- investigating Aug 07, 2025, 03:55 PM UTC
We are currently investigating an issue causing the MeevoXchange MeevoPay Deposit & Transactions tab not showing data for previous day. This is not affecting disbursement of deposits, these have gone out as expected today. Thank you for your patience while we look into this and we will keep you updated.
- resolved Aug 28, 2025, 04:46 PM UTC
This incident is resolved. Your transactions should show as Pending and be visible, and final details will be added once everything is finalized. We are working to improve this as we move forward.
Major August 6, 2025 Error Accessing Meevo Academy 6h 4m Meevo Offices
Started Aug 06, 2025, 02:48 PM UTC· resolved Aug 06, 2025, 08:52 PM UTC
- investigating Aug 06, 2025, 02:48 PM UTC
We are currently investigating an error accessing the Meevo Academy. We'll provide further updates as they become available. Thank you for your patience.
- resolved Aug 06, 2025, 08:52 PM UTC
This incident has been resolved.
Major August 5, 2025 Phone System Down 19h 58m Meevo Offices
Started Aug 05, 2025, 04:11 PM UTC· resolved Aug 06, 2025, 12:09 PM UTC
- investigating Aug 05, 2025, 04:11 PM UTC
Our IT team is investigating an intermittent issue with our phone software, calls are not currently able to be completed at this time. We appreciate your patience while we work to get this resolved. If you need to contact support you can utilize live chat, Facebook, as well email via [email protected].
- identified Aug 05, 2025, 08:18 PM UTC
Our phone partner has identified the issue and is working towards a fix. We appreciate your patience and we'll update once more when fully resolved.
- monitoring Aug 05, 2025, 10:44 PM UTC
A fix has been implemented, and initial testing is showing positive results. We’ve now moved into the monitoring phase to ensure stability.
- resolved Aug 06, 2025, 12:09 PM UTC
This incident has been resolved.
Major July 28, 2025 MeevoPay - 7/28 Deposits Missing 7/27 Transactions 19h 18m MeevoPay
Started Jul 28, 2025, 05:22 PM UTC· resolved Jul 29, 2025, 12:41 PM UTC
- investigating Jul 28, 2025, 05:22 PM UTC
We are currently investigating an issue where MeevoPay deposits expected today (July 28) do not appear to include transactions from yesterday, July 27. Our team has escalated this with our partners and is actively working to gather more information. At this time, no action is required on your part. We will provide updates here as soon as they become available. We appreciate your patience and understanding.
- monitoring Jul 29, 2025, 12:39 PM UTC
Deposits for transactions from Sunday, July 27, and Monday, July 28, have been sent as of today, July 29. We will keep this announcement active until we receive confirmation that all deposits have been received by our clients. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused.
- resolved Jul 29, 2025, 12:41 PM UTC
This has been resolved. Deposits received today will include yesterday and Sunday's transactions. We appreciate your patience while we worked to resolve this. If you need further assistance, our Merchant Services team can be reached at (973) 402-9500 opt 5, thank you!