meddbase Outage History
meddbase is up right nowPingoru has recorded 51 incidents for meddbase: 16 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 1 | 34 of 744 (5%) |
| September 2026 | 3 | 146 of 720 (20%) |
| October 2026 | 1 | 0 of 522 (0%) |
Incidents, newest first
Major October 22, 2026 SMS Delivery Affecting O2 Network Users 14m Non-Critical Services
Started Oct 22, 2026, 03:47 PM UTC· resolved Oct 22, 2026, 04:01 PM UTC
- identified Oct 22, 2026, 03:47 PM UTC
We have been informed by our telecommunications provider that they are experiencing an issue affecting inbound and outbound SMS traffic (mobile-originated and mobile-terminated messages) on the O2 network. Our provider is actively investigating with O2. Current indications are that the issue is limited to devices on the O2 mobile network, and they are working to confirm this. We will share further updates as soon as we receive them.
- resolved Oct 22, 2026, 04:01 PM UTC
We have been informed by our telecommunications provider that the issue has now been resolved and that inbound and outbound SMS traffic is now flowing.
Notice September 23, 2026 Intermittent Manual Email Delays 5d 13h Non-Critical Services, Non-Critical Services, Non-Critical Services, Non-Critical Services and 1 more
Started Sep 23, 2026, 08:14 AM UTC· resolved Sep 28, 2026, 10:01 PM UTC
- investigating Sep 23, 2026, 08:14 AM UTC
We are currently investigating an issue with intermittent delays when manual emails are sent when using the default SMTP settings.
- investigating Sep 24, 2026, 08:27 AM UTC
We are continuing to investigate this issue.
- resolved Sep 28, 2026, 10:01 PM UTC
This incident has been resolved.
Minor September 18, 2026 Data Warehouse Issues 8h 58m Non-Critical Services
Started Sep 18, 2026, 09:16 AM UTC· resolved Sep 18, 2026, 06:15 PM UTC
- identified Sep 18, 2026, 09:16 AM UTC
We are aware of an issue with Data Warehouse data not being updated since 17/09 11:59. We are currently working on a fix
- resolved Sep 18, 2026, 06:15 PM UTC
This incident has been resolved.
Minor September 17, 2026 Issue with Data Warehouse and Reporting 3h 12m Non-Critical Services
Started Sep 17, 2026, 11:32 AM UTC· resolved Sep 17, 2026, 02:44 PM UTC
- investigating Sep 17, 2026, 11:32 AM UTC
We are aware of an issue with our reporting and Date Warehouse features and we are actively investigating
- investigating Sep 17, 2026, 11:33 AM UTC
We are continuing to investigate this issue.
- resolved Sep 17, 2026, 02:44 PM UTC
This incident has been resolved.
Notice August 25, 2026 OAuth manual emails 1d 9h
Started Aug 25, 2026, 12:21 PM UTC· resolved Aug 26, 2026, 09:50 PM UTC
- monitoring Aug 25, 2026, 12:21 PM UTC
We've identified an issue affecting the new unified email configuration (SMTP/OAuth). We've temporarily disabled the feature while we investigate and will update this page once it's resolved. Existing email functionality (including OAuth SMTP for automated emails) is unaffected.
- resolved Aug 26, 2026, 09:50 PM UTC
This incident has been resolved.
Major July 20, 2026 Pathway Errors 16m Non-Critical Services
Started Jul 20, 2026, 02:41 PM UTC· resolved Jul 20, 2026, 02:58 PM UTC
- investigating Jul 20, 2026, 02:41 PM UTC
We are aware of the issue currently affecting the pathway functionality and are actively investigating.
- monitoring Jul 20, 2026, 02:52 PM UTC
We identified a database query issue that was impacting performance and have successfully resolved it. We are now seeing improved performance and continue to monitor the environment.
- resolved Jul 20, 2026, 02:58 PM UTC
Service performance has returned to normal, and the issue is now resolved.
Major July 2, 2026 Payments Issue 54m Critical Services, Critcal Services
Started Jul 02, 2026, 12:03 PM UTC· resolved Jul 02, 2026, 12:57 PM UTC
- investigating Jul 02, 2026, 12:03 PM UTC
We are aware of an issue affecting our payment system and this is being investigated as a matter of urgency. At this time we belive this only impacting UK clients and will provide a further update as soon as one becomes available.
- investigating Jul 02, 2026, 12:42 PM UTC
The Engineering team are continuing to investigate the Issue regarding payment and we will provide a further update as soon as we can.
- resolved Jul 02, 2026, 12:57 PM UTC
The engineering team have investigated and confirmed that the issue with Payments has now been resolved.
Major June 4, 2026 SMS Delivery Issues 1h 55m Non-Critical Services, Non-Critical Services, Non-Critical Services, Non-Critical Services and 1 more
Started Jun 04, 2026, 02:41 PM UTC· resolved Jun 04, 2026, 04:37 PM UTC
- identified Jun 04, 2026, 02:41 PM UTC
We are aware of intermittent issues currently affecting SMS Delivery, Our team is actively investigating the root cause with our supplier and working to restore service as quickly as possible. We appreciate your patience and will provide further updates as soon as more information is available.
- identified Jun 04, 2026, 02:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 04, 2026, 03:47 PM UTC
We are continuing to work with our supplier to ascertain the root cause of the issue
- resolved Jun 04, 2026, 04:37 PM UTC
We have received confirmation from our supplier that the issue has now been resolved. We are currently observing previously delayed SMS messages being successfully sent via our monitoring tools. There is still a slight delay as the system processes the backlog; however, this is expected to clear shortly. We will continue to monitor the situation closely and provide any further updates if needed.
Critical May 19, 2026 Activity issue 1h 4m Non-Critical Services
Started May 19, 2026, 11:33 AM UTC· resolved May 19, 2026, 12:38 PM UTC
- investigating May 19, 2026, 11:33 AM UTC
We are aware of intermittent issues currently affecting Activity, which may also impact other areas of the system. Our team is actively investigating the root cause and working to restore service as quickly as possible. We appreciate your patience and will provide further updates as soon as more information is available.
- resolved May 19, 2026, 12:38 PM UTC
This incident has been resolved.
Critical May 19, 2026 Electronic Presciptions (SRX) 3h 54m Non-Critical Services
Started May 19, 2026, 08:43 AM UTC· resolved May 19, 2026, 12:38 PM UTC
- identified May 19, 2026, 08:43 AM UTC
We are aware of an issue impacting electronic prescription services. The issue lays with SignatureRX and you can track the status of the incident here: https://signaturerx.statuspage.io/
- resolved May 19, 2026, 12:38 PM UTC
This incident has been resolved.
Critical February 26, 2026 Service Interruption - Pathology Lab Results 1h 36m Critcal Services
Started Feb 26, 2026, 09:41 AM UTC· resolved Feb 26, 2026, 11:17 AM UTC
- investigating Feb 26, 2026, 09:41 AM UTC
We are aware of an issue affecting our Pathology Labs integration and are actively investigating the cause.
- resolved Feb 26, 2026, 11:17 AM UTC
Our engineering team have now confirmed that this issue has been fully resolved, Pathology Labs results are now processing as expected, but we are closely monitoring the system to ensure continued stability.
Minor February 19, 2026 Australian SMS Failures 14h 10m Non-Critical Services
Started Feb 19, 2026, 09:39 PM UTC· resolved Feb 20, 2026, 11:49 AM UTC
- investigating Feb 19, 2026, 09:39 PM UTC
We are aware of an issue affecting our Australian clients ability to send SMS messages and are investigating with our supplier. If you are experiencing this issue please raise a case via the community for the latest updates.
- resolved Feb 20, 2026, 11:49 AM UTC
We have worked with our supplier and have now resolved this issue.
Minor February 11, 2026 Issues with Postcode look up feature 1d 3h Non-Critical Services
Started Feb 11, 2026, 09:12 AM UTC· resolved Feb 12, 2026, 12:27 PM UTC
- identified Feb 11, 2026, 09:12 AM UTC
We are aware of an issue affecting our 'Postcode Search' feature impacting the ability to perform postcode look ups, within address fields. If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality. Please click or paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/ Or search 'Address Lookup - Fuzzy Search' on the Cority Community Page. We apologise for any inconvenience caused by this.
- resolved Feb 12, 2026, 12:27 PM UTC
This issue has now been resolved, if you had turned on 'Fuzzy Search' and wish to return to the original postcode lookup experience, you can do so by simply turning off the 'Fuzzy Search' option in your chambers. For guidance on this process, please refer to the 'Address Lookup - Fuzzy Search' article. We appreciate your patience and understanding during this transition and apologise for any inconvenience caused.
Major December 19, 2025 Meddbase not receiving TDL Results 35m Critcal Services
Started Dec 19, 2025, 09:44 AM UTC· resolved Dec 19, 2025, 10:20 AM UTC
- monitoring Dec 19, 2025, 09:44 AM UTC
We have identified an issue impacting our results being received from TDL. A hotfix has been implemented and deployed, and we are now observing results being processed. There was no downtime; however, some services may have experienced minor processing delays. All results from TDL, including any previously queued historic results, should now be processing as expected. We will continue to monitor the situation, but we are confident that the issue has been resolved.
- resolved Dec 19, 2025, 10:20 AM UTC
We can confirm that the issues is fully resolved.
Major November 18, 2025 Hot Fix Deployment for Xero Issue 36m Critcal Services
Started Nov 18, 2025, 09:40 AM UTC· resolved Nov 18, 2025, 10:17 AM UTC
- identified Nov 18, 2025, 09:40 AM UTC
We have identified an issue impacting our accountancy software, Xero. A Hot Fix has been prepared and will be deployed shortly. This will only affect selected customers and may result in approximately 3 minutes of downtime for those impacted. We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue promptly.
- monitoring Nov 18, 2025, 10:03 AM UTC
The Hot Fix has now been successfully deployed to most impacted clients, who should now be fully operational. We are continuing to deploy the fix for a small number of remaining clients and will provide further updates once this process is complete. Thank you for your patience and understanding as we work to ensure full resolution.
- resolved Nov 18, 2025, 10:17 AM UTC
The Hot Fix has now been successfully deployed to all affected clients, and the issue is fully resolved.
Minor October 20, 2025 Meddbase Service disruption - Widespread Amazon Web Services (AWS) outage 1h 16m Non-Critical Services
Started Oct 20, 2025, 10:17 AM UTC· resolved Oct 20, 2025, 11:33 AM UTC
- monitoring Oct 20, 2025, 10:17 AM UTC
We have been experiencing service disruption due to a widespread Amazon Web Services (AWS) outage. This is impacting some areas of the Meddbase application, including integrations dependent on AWS such as Twilio and Xero. Due to the same underlying issue, we have also been unable to update this page until now. AWS are actively working to restore normal operations, and the latest information we have is that the issue has mostly been mitigated. We will continue to monitor the situation closely, and if you are affected, please raise a case via the Community, where we will be able to share updates with you as they become available.
- resolved Oct 20, 2025, 11:33 AM UTC
We are now observing a resumption of normal services which coincides with the latest updates from AWS that this underlying issue has been fully mitigated. We will continue to monitor the service, but believe the issue is now resolved.
Minor August 1, 2025 Application performance issues 2h 42m Application Access, Critical Services, Non-Critical Services
Started Aug 01, 2025, 09:10 AM UTC· resolved Aug 01, 2025, 11:52 AM UTC
- investigating Aug 01, 2025, 09:10 AM UTC
We are aware of a performance issue affecting some UK customers and are actively investigating the cause.
- investigating Aug 01, 2025, 09:46 AM UTC
Our team is actively investigating the issue and continuing to work through potential causes. We’ve taken several steps so far, including recycling key systems, but the issue persists. Please rest assured that resolving this remains our top priority.
- investigating Aug 01, 2025, 10:27 AM UTC
We're continuing to investigate the root cause of the issue and are running a number of processes to help stabilise performance. You may still experience slower response times while this work is ongoing. We're monitoring the situation closely and will provide further updates as we make progress.
- monitoring Aug 01, 2025, 11:09 AM UTC
We have taken actions that appear to have addressed the performance issue. Initial results indicate considerable performance improvements, but we are closely monitoring the system to ensure continued stability.
- resolved Aug 01, 2025, 11:52 AM UTC
The solution we implemented has successfully mitigated the issue, and all clients should be able to access the system without further problems. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.
Critical July 2, 2025 Document Upload Failure 48m Critical Services
Started Jul 02, 2025, 04:20 PM UTC· resolved Jul 02, 2025, 05:08 PM UTC
- investigating Jul 02, 2025, 04:20 PM UTC
We are aware of an issue affecting the ability of some customers to upload documents. This is being treated as a high priority incident and we are actively investigating.
- resolved Jul 02, 2025, 05:08 PM UTC
We identified an IO performance issue with our document storage platform, which has now been rectified, and full functionality has been restored. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.
Major June 19, 2025 Printing to PDF - Degraded Performance 7m Non-Critical Services
Started Jun 19, 2025, 09:54 AM UTC· resolved Jun 19, 2025, 10:01 AM UTC
- identified Jun 19, 2025, 09:54 AM UTC
We are currently aware of an issue affecting some clients' ability to print to PDF and have identified a solution which we are actively looking to implement.
- monitoring Jun 19, 2025, 09:58 AM UTC
We have implemented a solution that we believe addresses the issue and are currently monitoring the system closely to ensure stability and confirm resolution.
- resolved Jun 19, 2025, 10:01 AM UTC
This incident has now been resolved
Minor May 20, 2025 Performance timeout issue impacting some UK customers 3h 31m Application Access, Critical Services
Started May 20, 2025, 09:27 AM UTC· resolved May 20, 2025, 12:59 PM UTC
- identified May 20, 2025, 09:27 AM UTC
We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.
- monitoring May 20, 2025, 09:54 AM UTC
We have now implemented the restart and are actively monitoring the situation to ensure it is resolved.
- resolved May 20, 2025, 12:59 PM UTC
The issue has now been stabilised, and we will be implementing additional changes this evening to ensure it is fully resolved. We will continue to monitor the situation closely until all updates have been completed.
Notice April 16, 2025 Issue with Pathways 1h 21m Critical Services
Started Apr 16, 2025, 05:21 PM UTC· resolved Apr 16, 2025, 06:42 PM UTC
- investigating Apr 16, 2025, 05:21 PM UTC
We are aware of an issue with Pathways and we are investigating. We will update this when we have more information.
- resolved Apr 16, 2025, 06:42 PM UTC
This incident has been resolved.
Critical April 1, 2025 Application Access Down for EU Environments 1h 8m Application Access
Started Apr 01, 2025, 08:58 AM UTC· resolved Apr 01, 2025, 10:06 AM UTC
- investigating Apr 01, 2025, 08:58 AM UTC
We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.
- identified Apr 01, 2025, 09:48 AM UTC
We have identified the issue as a failure of a server which has lost connection to its internal storage. Our team is actively exploring workarounds and coordinating with Azure Support to understand the cause of the issue.
- resolved Apr 01, 2025, 10:06 AM UTC
We now have confirmation that application access for EU environments has been restored. The server failure was caused by a Microsoft Azure outage for Northern Europe, which has now been resolved.
Major March 27, 2025 Meddbase EU: Unable to login 24m Application Access, Critcal Services, Non-Critical Services
Started Mar 27, 2025, 07:59 AM UTC· resolved Mar 27, 2025, 08:23 AM UTC
- investigating Mar 27, 2025, 07:59 AM UTC
We are aware of an issue where our EU customers are unable to login to meddbase. This is currently being investigated.
- resolved Mar 27, 2025, 08:23 AM UTC
The issue only affected one client on EU.
Notice March 18, 2025 Adding or Amending Patients –
Started Mar 18, 2025, 09:02 AM UTC· resolved Mar 18, 2025, 09:02 AM UTC
- resolved Mar 18, 2025, 09:02 AM UTC
We were made aware of an issue at approx. 08:09 this morning preventing new patients from being created. This issue was caused as we introduced validation checks against the referrer name in the system in order to streamline our codebase. This caused an error to appear due to the presence of invalid data in our database and more specifically an empty referrer was selected. To resolve this, a SQL query was run to update the invalid entries to "Deleted – Do not use", restoring functionality by 08:36. There is no downstream impact, and we will review and optimise the validation logic in a future release.
Major February 25, 2025 Issues with reporting functionality 13h 46m Non-Critical Services, Non-Critical Services
Started Feb 25, 2025, 08:57 AM UTC· resolved Feb 25, 2025, 10:44 PM UTC
- investigating Feb 25, 2025, 08:57 AM UTC
We are aware of an issue affecting our reporting functionality impacting some of our users. We are actively reviewing this and will provide further updates via this Status Page and on tickets raised via our support desk.
- investigating Feb 25, 2025, 10:05 AM UTC
Our Engineering team are continuing to investigate the issue and has identified a possible cause for the error. We will continue to provide updates as and when they are available.
- monitoring Feb 25, 2025, 10:50 AM UTC
Thank you for your patience while we performed our investigation. We have now successfully replicated the issue and identified the cause of the reporting error reported by some UK clients. We can confirm that this issue only affects clients in the UK and EU. To resolve it, we will be scheduling a system release for 22:30 GMT this evening (25th February 2025). No changes or releases will be deployed before this time to minimise system unavailability and prevent disruption to business-critical activities for our clients. We apologise for any inconvenience caused to you and your clients during this time, and we appreciate your patience while we work to resolve the issue.
- resolved Feb 25, 2025, 10:44 PM UTC
This incident has been resolved.