Maze Outage History

Status: Investigating We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible. Affected components Interview Studies (Partial outage)

Status: Investigating We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)

Status: Investigating We are currently investigating an issue where the in-app prompt is not appearing on customer websites as expected. Our engineering team is actively working to identify the root cause and implement a fix. We will provide an update as soon as more information is available. Thank you for your patience! Affected components Prompts (Degraded performance)

Status: Investigating Clips are currently failing to load, displaying the error message “Unable to load video” instead of playing as expected. The issue is impacting multiple mazes, and our Engineering team is actively investigating. We’re working to identify the root cause and restore normal playback as quickly as possible. Affected components Desktop (Degraded performance) Mobile (Degraded performance)

Status: Investigating We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused. Affected components Desktop (Partial outage) Mobile (Partial outage)

Status: Investigating We're currently investigating an issue where users can't log into their Maze accounts via Google Auth. Affected components Google Auth (Full outage)

Status: Investigating We're currently investigating an issue affecting logins via Google authentication. Thank you for your patience while we work on a fix, and we apologize for any inconvenience this may cause. Affected components Google Auth (Degraded performance)

Status: Investigating We are continuing to investigate an issue affecting logins via Google authentication. Our Engineering Team is actively working on a fix. We apologize for the inconvenience and appreciate your patience while we resolve this. Affected components Google Auth (Degraded performance)

Status: Investigating Our Engineering Team is continuing to investigate the issue affecting logins via Google authentication and is actively working on implementing a fix. We apologize for the continued inconvenience and appreciate your patience while we work to resolve this issue. Affected components Google Auth (Degraded performance)

Status: Investigating We're continuing to investigate this issue and exploring a fix for Google authentication. Thank you for your continued patience. Affected components Google Auth (Degraded performance)

Status: Investigating We are continuing to investigate this issue with Google. We will provide further updates as more information becomes available. Affected components Google Auth (Degraded performance)

Status: Investigating Our team is continuing to investigate the problem with Google and we want to assure you that our team is actively reviewing it alongside them. This is a top priority for us, and we’re working closely with Google to identify the root cause and resolve it as quickly as possible. We truly appreciate your patience, and we’ll continue to share updates as soon as we have more information. Affected components Google Auth (Degraded performance)

Status: Investigating We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution. Affected components Prolific (Full outage)

Status: Investigating We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block. Affected components Android (Partial outage)

Status: Investigating We’re currently experiencing an issue where the PDF file in the Legal block is not visible due to a “Failed to upload” error message. Our team is actively investigating the root cause and working on a fix. We’ll provide an update as soon as the issue is resolved or we have more details to share. Affected components app.maze.co (Degraded performance)

Status: Investigating The Search option is currently not working as expected. Our team has identified the issue and is actively working on a fix. We’ll provide an update as soon as the functionality is fully restored. Affected components app.maze.co (Degraded performance)