Maze Outage History

Status: Investigating We’re currently investigating an issue preventing new transcriptions from becoming available. Our team is actively working to identify the cause and restore transcription processing. We’ll provide another update as soon as we have more information. Affected components app.maze.co (Degraded performance)

Status: Investigating We're currently investigating an issue where the Build mode and Live study links for unmoderated studies with Figma prototypes fail to load. Affected components app.maze.co (Partial outage) Prototype Testing (Full outage)

Status: Investigating We're currently investigating an issue where users can’t duplicate an existing unmoderated study or create a new unmoderated study from a template.

Status: Investigating We're investigating an issue where creating or editing a recruitment link in moderated studies, teammates' calendars may incorrectly show as "not connected," which can affect the availability applied to that link. Already-published links and participant booking are not affected. We're working on a fix and will update here once resolved. Affected components Interview Studies (Degraded performance)

Status: Investigating Our team is currently investigating an issue preventing video streaming in observer rooms of moderated interview sessions.

Status: Investigating We’re currently experiencing an issue affecting AI Moderated studies. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’re sorry for the disruption and appreciate your patience. We’ll share further updates as soon as we have more information. Affected components AI Moderated Studies (Partial outage)

Status: Investigating We're currently experiencing issues where 'goal-based' prototype tasks are not always successfully completing for participants when they reach the goal screen. Our team is investigating the issue now and we'll provide more updates as soon as possible. Affected components Prototype Testing (Partial outage)

Status: Investigating We are currently investigating an issue where some users may be unable to preview and start AI Moderated conversations. Our Engineering team is actively working to identify the root cause and restore full functionality. We will provide further updates as more information becomes available. Affected components AI Moderated Studies (Partial outage)

Status: Investigating We're currently investigating an issue with delays in transcripts being generated on unmoderated study sessions that contain Clips audio. Our apologies for the disruption this caused. We'll continue to provide updates as soon as possible. Affected components Desktop (Degraded performance) Mobile (Degraded performance)

Status: Investigating We are currently investigating an issue causing longer than usual load times in the Maze app. Our Engineers are actively working to resolve this. We will provide updates as more information becomes available. Affected components app.maze.co (Degraded performance)

Status: Investigating Clips and transcripts are currently not loading in results. Our team is actively working to fix this and we'll keep you updated as soon as we have more information. Thank you for your patience. Affected components Desktop (Full outage) Mobile (Full outage)

Status: Investigating Our team is actively investigating the issue alongside the Figma team. We’ll keep you updated and share more information as soon as it becomes available. Affected components Prototype Testing (Degraded performance)

Status: Investigating We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible. Affected components Interview Studies (Partial outage)

Status: Investigating We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)

Status: Investigating We are currently investigating an issue where the in-app prompt is not appearing on customer websites as expected. Our engineering team is actively working to identify the root cause and implement a fix. We will provide an update as soon as more information is available. Thank you for your patience! Affected components Prompts (Degraded performance)

Status: Investigating Clips are currently failing to load, displaying the error message “Unable to load video” instead of playing as expected. The issue is impacting multiple mazes, and our Engineering team is actively investigating. We’re working to identify the root cause and restore normal playback as quickly as possible. Affected components Desktop (Degraded performance) Mobile (Degraded performance)

Status: Investigating We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused. Affected components Desktop (Partial outage) Mobile (Partial outage)

Status: Investigating We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution. Affected components Prolific (Full outage)

Status: Investigating We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block. Affected components Android (Partial outage)

Status: Investigating We’re currently experiencing an issue where the PDF file in the Legal block is not visible due to a “Failed to upload” error message. Our team is actively investigating the root cause and working on a fix. We’ll provide an update as soon as the issue is resolved or we have more details to share. Affected components app.maze.co (Degraded performance)