Maze Outage History

Maze is up right now

Maze had 28 outages in the last 2 years totaling 49h 27m of downtime — averaging 1.2 incidents per month.

There were 28 Maze outages since August 20, 2025 totaling 49h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.maze.co

Minor June 5, 2026

Maze app experiencing longer load times

Detected by Pingoru
Jun 05, 2026, 06:32 PM UTC
Resolved
Jun 05, 2026, 06:32 PM UTC
Duration
—
Affected: app.maze.co
Timeline · 3 updates
  1. investigating Jun 05, 2026, 04:47 PM UTC

    Status: Investigating We are currently investigating an issue causing longer than usual load times in the Maze app. Our Engineers are actively working to resolve this. We will provide updates as more information becomes available. Affected components app.maze.co (Degraded performance)

  2. monitoring Jun 05, 2026, 06:13 PM UTC

    Status: Monitoring We are currently monitoring recovery from a brief period of increased error rates and latencies on the Maze app. Affected components app.maze.co (Degraded performance)

  3. resolved Jun 05, 2026, 06:32 PM UTC

    Status: Resolved This incident is now resolved, and all services are working as expected 🎉 Affected components app.maze.co (Operational)

Read the full incident report →

Minor June 4, 2026

Clips and transcripts aren't loading in results

Detected by Pingoru
Jun 04, 2026, 12:23 PM UTC
Resolved
Jun 04, 2026, 12:23 PM UTC
Duration
—
Affected: MobileDesktop
Timeline · 2 updates
  1. investigating Jun 04, 2026, 10:55 AM UTC

    Status: Investigating Clips and transcripts are currently not loading in results. Our team is actively working to fix this and we'll keep you updated as soon as we have more information. Thank you for your patience. Affected components Desktop (Full outage) Mobile (Full outage)

  2. resolved Jun 04, 2026, 12:23 PM UTC

    Status: Resolved This issue is now resolved. Clips and transcripts should now be loading as expected in results. Affected components Desktop (Operational) Mobile (Operational)

Read the full incident report →

Minor May 13, 2026

Some Figma prototypes fail to load in unmoderated studies

Detected by Pingoru
May 13, 2026, 10:24 PM UTC
Resolved
May 13, 2026, 10:24 PM UTC
Duration
—
Affected: Prototype Testing
Timeline · 5 updates
  1. identified May 12, 2026, 08:19 PM UTC

    Status: Identified We are investigating an issue causing some Figma prototypes to fail to load in unmoderated studies. While we work to determine a root cause, we've identified that using a private browsing window or clearing local browsing data allows prototypes to load as a workaround. Affected components Prototype Testing (Degraded performance)

  2. identified May 13, 2026, 02:13 AM UTC

    Status: Identified We are still investigating the issue with the Figma team and will share an update as soon as one is available. Affected components Prototype Testing (Degraded performance)

  3. investigating May 13, 2026, 08:59 AM UTC

    Status: Investigating Our team is actively investigating the issue alongside the Figma team. We’ll keep you updated and share more information as soon as it becomes available. Affected components Prototype Testing (Degraded performance)

  4. monitoring May 13, 2026, 10:29 AM UTC

    Status: Monitoring We continue to monitor an issue causing some Figma prototypes to fail to load in unmoderated studies in collaboration with the Figma team. As a temporary workaround, affected testers or participants can sign out of Figma and retry the session. Prototypes should then load as expected. We will continue to provide updates as more information becomes available. Affected components Prototype Testing (Degraded performance)

  5. resolved May 13, 2026, 10:24 PM UTC

    Status: Resolved The issue has now been resolved, and prototypes should load as expected. We apologize for the disruption and appreciate your patience while we investigated the issue. Affected components Prototype Testing (Operational)

Read the full incident report →

Minor April 22, 2026

Observers are unable to join moderated studies

Detected by Pingoru
Apr 22, 2026, 04:48 PM UTC
Resolved
Apr 22, 2026, 04:48 PM UTC
Duration
—
Affected: Interview Studies
Timeline · 3 updates
  1. investigating Apr 22, 2026, 03:28 PM UTC

    Status: Investigating We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible. Affected components Interview Studies (Partial outage)

  2. monitoring Apr 22, 2026, 04:10 PM UTC

    Status: Monitoring We've implemented a fix and observers should now be able to join moderated interview studies as expected. We'll continue to the monitor the issue. Affected components Interview Studies (Partial outage)

  3. resolved Apr 22, 2026, 04:48 PM UTC

    Status: Resolved The issue is now resolved. Observers should be able to join and access moderated interview studies as expected. Affected components Interview Studies (Operational)

Read the full incident report →

Minor April 20, 2026

Moderated and AI Moderated study types cannot be accessed or created

Detected by Pingoru
Apr 20, 2026, 06:28 PM UTC
Resolved
Apr 20, 2026, 06:28 PM UTC
Duration
—
Affected: Interview StudiesAI Moderated Studies
Timeline · 3 updates
  1. investigating Apr 20, 2026, 05:58 PM UTC

    Status: Investigating We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)

  2. identified Apr 20, 2026, 06:25 PM UTC

    Status: Identified We've identified the source of the issue and working towards a fix. We'll continue to provide updates as soon as possible. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)

  3. resolved Apr 20, 2026, 06:28 PM UTC

    Status: Resolved We've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected. Affected components Interview Studies (Operational) AI Moderated Studies (Operational)

Read the full incident report →

Minor April 10, 2026

Recruiting unavailable for Respondent panel orders

Detected by Pingoru
Apr 10, 2026, 05:56 AM UTC
Resolved
Apr 10, 2026, 05:56 AM UTC
Duration
—
Affected: Respondent
Timeline · 3 updates
  1. identified Apr 09, 2026, 06:07 PM UTC

    Status: Identified Recruiting is unavailable for panel orders via Respondent due to a recent outage Active studies recruiting via Respondent (unmoderated premium recruitment orders and standard recruitment in moderated studies) are currently paused. Standard recruitment for moderated panel orders is temporarily unavailable. Affected components Respondent (Partial outage)

  2. identified Apr 09, 2026, 08:35 PM UTC

    Status: Identified The Respondent team has identified the root cause and is currently working towards a fix. We'll provide more updates as soon as we can. This issue continues to impact the ability to create new orders in moderated studies, retrieve screener data, or invite participants for interviews on the Respondent platform. Our apologies for the disruption this has caused. Affected components Respondent (Full outage)

  3. resolved Apr 10, 2026, 05:56 AM UTC

    Status: Resolved The issue affecting recruiting for Respondent panel orders has been fully resolved. Recruiting services are now operating as expected. We will continue to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue. Affected components Respondent (Operational)

Read the full incident report →

Minor April 9, 2026

In-app prompt will not show on our customers website

Detected by Pingoru
Apr 09, 2026, 11:49 AM UTC
Resolved
Apr 09, 2026, 11:49 AM UTC
Duration
—
Affected: Prompts
Timeline · 2 updates
  1. investigating Apr 09, 2026, 11:23 AM UTC

    Status: Investigating We are currently investigating an issue where the in-app prompt is not appearing on customer websites as expected. Our engineering team is actively working to identify the root cause and implement a fix. We will provide an update as soon as more information is available. Thank you for your patience! Affected components Prompts (Degraded performance)

  2. resolved Apr 09, 2026, 11:49 AM UTC

    Status: Resolved The incident has been resolved. We have restored full functionality and are continuing to monitor the system. We appreciate your patience while we worked on this. Affected components Prompts (Operational)

Read the full incident report →

Minor April 8, 2026

Clips are failing to load

Detected by Pingoru
Apr 08, 2026, 12:15 PM UTC
Resolved
Apr 08, 2026, 12:15 PM UTC
Duration
—
Affected: MobileDesktop
Timeline · 2 updates
  1. investigating Apr 08, 2026, 11:30 AM UTC

    Status: Investigating Clips are currently failing to load, displaying the error message “Unable to load video” instead of playing as expected. The issue is impacting multiple mazes, and our Engineering team is actively investigating. We’re working to identify the root cause and restore normal playback as quickly as possible. Affected components Desktop (Degraded performance) Mobile (Degraded performance)

  2. resolved Apr 08, 2026, 12:15 PM UTC

    Status: Resolved The issue where Clips failed to load and displayed the error message “Unable to load video” has been resolved by our Engineering Team. We sincerely appreciate your patience and understanding while we addressed this matter. Affected components Mobile (Operational) Desktop (Operational)

Read the full incident report →

Minor March 18, 2026

Clip recordings are not displaying in results

Detected by Pingoru
Mar 18, 2026, 08:49 PM UTC
Resolved
Mar 18, 2026, 08:49 PM UTC
Duration
—
Affected: MobileDesktop
Timeline · 4 updates
  1. investigating Mar 18, 2026, 05:38 PM UTC

    Status: Investigating We're currently experiencing issues with Clips recordings not displaying in results. Our team is investigating to determine the root cause. Our apologies for the disruption this has caused. Affected components Desktop (Partial outage) Mobile (Partial outage)

  2. identified Mar 18, 2026, 06:23 PM UTC

    Status: Identified We've identified the root cause of the issue and are working towards a fix. Thank you for your continued patience. Affected components Desktop (Partial outage) Mobile (Partial outage)

  3. monitoring Mar 18, 2026, 08:04 PM UTC

    Status: Monitoring We've implemented a fix and Clips recordings should begin to process and appear in results as expected. We're monitoring the processing of the recordings and will provide another update once it's fully resolved. Affected components Desktop (Partial outage) Mobile (Partial outage)

  4. resolved Mar 18, 2026, 08:49 PM UTC

    Status: Resolved The backlog of Clips recordings have been processed and the system is operating normally Affected components Desktop (Operational) Mobile (Operational)

Read the full incident report →

Minor February 23, 2026

Issues placing participant panel orders

Detected by Pingoru
Feb 23, 2026, 09:37 PM UTC
Resolved
Feb 23, 2026, 09:37 PM UTC
Duration
—
Affected: Prolific
Timeline · 3 updates
  1. investigating Feb 23, 2026, 07:45 PM UTC

    Status: Investigating We're currently observing issues with panel orders not being created within our provider, Prolific. We are investigating the root cause. Thank you for your patience while we work towards a resolution. Affected components Prolific (Full outage)

  2. monitoring Feb 23, 2026, 09:15 PM UTC

    Status: Monitoring A fix has been implemented and we are currently monitoring. Panel orders should now be processed successfully. Please re-submit any orders that might have failed during the incident. Affected components Prolific (Full outage)

  3. resolved Feb 23, 2026, 09:37 PM UTC

    Status: Resolved This issue is now resolved. Panel orders can be submitted and created as expected. Affected components Prolific (Operational)

Read the full incident report →

Minor February 18, 2026

The 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block

Detected by Pingoru
Feb 18, 2026, 02:44 PM UTC
Resolved
Feb 18, 2026, 02:44 PM UTC
Duration
—
Affected: Android
Timeline · 3 updates
  1. investigating Feb 18, 2026, 12:55 AM UTC

    Status: Investigating We're currently investigating an issue where the 'Get started' button loads indefinitely on Android browsers when the unmoderated study contains a prototype block. Affected components Android (Partial outage)

  2. monitoring Feb 18, 2026, 03:04 AM UTC

    Status: Monitoring We've released a fix, and the test should now load correctly on Android browsers. Affected components Android (Partial outage)

  3. resolved Feb 18, 2026, 02:44 PM UTC

    Status: Resolved This issue is now resolved. Thank you for your patience while we worked towards a fix. Affected components Android (Operational)

Read the full incident report →

Minor February 12, 2026

Search failing due to provider outage

Detected by Pingoru
Feb 12, 2026, 04:27 PM UTC
Resolved
Feb 12, 2026, 04:27 PM UTC
Duration
—
Timeline · 2 updates
  1. identified Feb 12, 2026, 03:06 PM UTC

    Status: Identified Search in Maze is currently failing due to a provider outage. We are investigating the issue and working to determine a solution.

  2. resolved Feb 12, 2026, 04:27 PM UTC

    Status: Resolved Search in Maze should now be operational again. Thanks for your patience while we worked towards a fix.

Read the full incident report →

Minor February 12, 2026

PDFs and images not loading for testers

Detected by Pingoru
Feb 12, 2026, 12:43 PM UTC
Resolved
Feb 12, 2026, 12:43 PM UTC
Duration
—
Timeline · 2 updates
  1. identified Feb 12, 2026, 11:38 AM UTC

    Status: Identified A recent change to our content delivery network is causing assets (PDFs, images) to not load for testers. We have identified the problem and are currently deploying a fix.

  2. resolved Feb 12, 2026, 12:43 PM UTC

    Status: Resolved The CDN configuration has been fixed and the system is fully operational

Read the full incident report →

Minor February 12, 2026

An error stating "Failed to load" appears when attempting to view the Legal block

Detected by Pingoru
Feb 12, 2026, 12:42 PM UTC
Resolved
Feb 12, 2026, 12:42 PM UTC
Duration
—
Affected: app.maze.co
Timeline · 2 updates
  1. investigating Feb 12, 2026, 11:40 AM UTC

    Status: Investigating We’re currently experiencing an issue where the PDF file in the Legal block is not visible due to a “Failed to upload” error message. Our team is actively investigating the root cause and working on a fix. We’ll provide an update as soon as the issue is resolved or we have more details to share. Affected components app.maze.co (Degraded performance)

  2. resolved Feb 12, 2026, 12:42 PM UTC

    Status: Resolved The CDN configuration has been fixed and the system is fully operational Affected components app.maze.co (Operational)

Read the full incident report →

Minor February 4, 2026

The Search option is currently not working as expected

Detected by Pingoru
Feb 04, 2026, 05:06 PM UTC
Resolved
Feb 04, 2026, 05:06 PM UTC
Duration
—
Affected: app.maze.co
Timeline · 2 updates
  1. investigating Feb 04, 2026, 04:16 PM UTC

    Status: Investigating The Search option is currently not working as expected. Our team has identified the issue and is actively working on a fix. We’ll provide an update as soon as the functionality is fully restored. Affected components app.maze.co (Degraded performance)

  2. resolved Feb 04, 2026, 05:06 PM UTC

    Status: Resolved The issue has been identified and resolved. We are not seeing any errors with search queries but will continue to monitor. Affected components app.maze.co (Operational)

Read the full incident report →