Maze incident

Observers are unable to join moderated studies

Minor Resolved View vendor source →
Started
Apr 22, 2026, 04:48 PM UTC
Resolved
Apr 22, 2026, 04:48 PM UTC
Duration
Detected by Pingoru
Apr 22, 2026, 04:48 PM UTC

Affected components

Interview Studies

Update timeline

  1. investigating Apr 22, 2026, 03:28 PM UTC

    Status: Investigating We're currently experiencing issues with observers unable to join moderated interview studies. Observers are met with a loading screen and the video stream does not start. We'll provide more updates as soon as possible. Affected components Interview Studies (Partial outage)

  2. monitoring Apr 22, 2026, 04:10 PM UTC

    Status: Monitoring We've implemented a fix and observers should now be able to join moderated interview studies as expected. We'll continue to the monitor the issue. Affected components Interview Studies (Partial outage)

  3. resolved Apr 22, 2026, 04:48 PM UTC

    Status: Resolved The issue is now resolved. Observers should be able to join and access moderated interview studies as expected. Affected components Interview Studies (Operational)

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