Maze incident
Moderated and AI Moderated study types cannot be accessed or created
Maze experienced a minor incident on April 20, 2026 affecting Interview Studies and AI Moderated Studies, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 05:58 PM UTC
Status: Investigating We're currently experiencing issues with Moderated and AI Moderated studies being unavailable in the platform. Additionally, new studies of these types cannot be created. We are investigating the issue to determine the root cause. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)
- identified Apr 20, 2026, 06:25 PM UTC
Status: Identified We've identified the source of the issue and working towards a fix. We'll continue to provide updates as soon as possible. Affected components Interview Studies (Full outage) AI Moderated Studies (Full outage)
- resolved Apr 20, 2026, 06:28 PM UTC
Status: Resolved We've now implemented a fix. Moderated and AI Moderated studies are now accessible and can be created as expected. Affected components Interview Studies (Operational) AI Moderated Studies (Operational)