Maven AGI Outage History

Maven AGI is up right now

Maven AGI had 32 outages in the last 2 years totaling 61h 15m of downtime — averaging 1.3 incidents per month.

There were 32 Maven AGI outages since October 6, 2025 totaling 61h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mavenagi.com

Minor June 10, 2026

Salesforce copilot not loading intermittently

Detected by Pingoru
Jun 10, 2026, 09:24 PM UTC
Resolved
Jun 10, 2026, 09:24 PM UTC
Duration
—
Affected: Salesforce
Timeline · 3 updates
  1. investigating Jun 10, 2026, 06:30 PM UTC

    Status: Investigating Potential timeouts due to degraded API performance Affected components Salesforce (Partial outage)

  2. monitoring Jun 10, 2026, 07:52 PM UTC

    Status: Monitoring Suspected issues from 3rd party services Affected components Salesforce (Partial outage)

  3. resolved Jun 10, 2026, 10:48 PM UTC

    Status: Resolved Issue has been resolved Affected components Salesforce (Operational)

Read the full incident report →

Minor June 10, 2026

Documentation sites are unavailable

Detected by Pingoru
Jun 10, 2026, 06:26 PM UTC
Resolved
Jun 10, 2026, 06:26 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Jun 10, 2026, 01:52 PM UTC

    Status: Investigating Documentation sites at docs.mavenagi.com and developers.mavenagi.com are currently unavailable. We're actively investigating the cause. There is no impact to any active production agent traffic or agent operations.

  2. resolved Jun 10, 2026, 03:11 PM UTC

    Status: Resolved Documentation sites are back up after a fix was pushed by our docs vendor.

  3. investigating Jun 10, 2026, 04:29 PM UTC

    Status: Investigating Documentations sites are unavailable again, we're working to get them back up.

  4. resolved Jun 10, 2026, 06:26 PM UTC

    Status: Resolved Documentation sites are now back up.

Read the full incident report →

Minor June 10, 2026

Issue has been resolved

Detected by Pingoru
Jun 10, 2026, 03:28 PM UTC
Resolved
Jun 10, 2026, 03:28 PM UTC
Duration
—
Affected: ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdeskFrontGenesysServiceNowJIRAIntercomKnowledge AppsApps: OtherAgent Designer
Timeline · 1 update
  1. resolved Jun 10, 2026, 03:28 PM UTC

    Status: Resolved Customers may have experienced intermittent outage caused a third party provider. Issue has since been resolved. Affected components Front (Operational) Genesys (Operational) JIRA (Operational) Zendesk (Operational) Answers (Operational) Chat (Operational) SMS (Operational) Intercom (Operational) Apps: Other (Operational) Freshdesk (Operational) Email (Operational) Teams (Operational) Voice (Operational) Salesforce (Operational) Knowledge Apps (Operational) ServiceNow (Operational) Agent Designer (Operational) Slack (Operational)

Read the full incident report →

Minor June 8, 2026

Google Drive Knowledge Refresh Is Broken

Detected by Pingoru
Jun 08, 2026, 02:32 PM UTC
Resolved
Jun 08, 2026, 02:32 PM UTC
Duration
—
Affected: ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdeskFrontGenesysServiceNowJIRAIntercomKnowledge AppsApps: OtherAgent Designer
Timeline · 1 update
  1. resolved Jun 08, 2026, 02:32 PM UTC

    Status: Resolved Customers were not able to refresh their knowledge bases that were created from the Google Drive app Affected components SMS (Operational) Front (Operational) Knowledge Apps (Operational) ServiceNow (Operational) Zendesk (Operational) Chat (Operational) Salesforce (Operational) Intercom (Operational) Apps: Other (Operational) Genesys (Operational) Freshdesk (Operational) Answers (Operational) Voice (Operational) Email (Operational) Slack (Operational) Teams (Operational) JIRA (Operational) Agent Designer (Operational)

Read the full incident report →

Minor June 3, 2026

Incident affecting some voice customers

Detected by Pingoru
Jun 03, 2026, 02:20 PM UTC
Resolved
Jun 03, 2026, 02:20 PM UTC
Duration
—
Affected: Voice
Timeline · 2 updates
  1. monitoring Jun 03, 2026, 02:11 PM UTC

    Status: Monitoring Starting around 09:00 ET, some voice calls began failing. This is not affecting all voice traffic, but it is causing some impacted calls to end unexpectedly. We have identified the issue and applied a fix around 09:40 ET. All systems should be operating normally now, and we are continuing to monitor for stability. Affected components Voice (Degraded performance)

  2. resolved Jun 03, 2026, 02:20 PM UTC

    Status: Resolved Confirmed that systems are operating normally. Affected components Voice (Operational)

Read the full incident report →

Minor May 29, 2026

Degraded API Performance

Detected by Pingoru
May 29, 2026, 12:10 PM UTC
Resolved
May 29, 2026, 12:10 PM UTC
Duration
—
Affected: ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdeskFrontGenesysServiceNowJIRAIntercomKnowledge AppsApps: OtherAgent Designer
Timeline · 2 updates
  1. monitoring May 29, 2026, 10:40 AM UTC

    Status: Monitoring We are currently experiencing degraded performance related to an issue with an upstream dependency. Users may notice slower API response times and a small increase in errors. Our team is investigating and will provide updates as they become available. Affected components JIRA (Operational) Answers (Degraded performance) SMS (Operational) Teams (Operational) Front (Operational) Knowledge Apps (Operational) ServiceNow (Operational) Agent Designer (Operational) Voice (Operational) Email (Operational) Slack (Operational) Apps: Other (Operational) Genesys (Operational) Freshdesk (Operational) Chat (Operational) Intercom (Operational) Salesforce (Operational) Zendesk (Operational)

  2. resolved May 29, 2026, 12:10 PM UTC

    Status: Resolved The issue has been resolved, and performance has returned to normal. Affected components JIRA (Operational) Email (Operational) Apps: Other (Operational) ServiceNow (Operational) Zendesk (Operational) Intercom (Operational) Agent Designer (Operational) Answers (Operational) Slack (Operational) Salesforce (Operational) Freshdesk (Operational) Chat (Operational) SMS (Operational) Teams (Operational) Knowledge Apps (Operational) Genesys (Operational) Front (Operational) Voice (Operational)

Read the full incident report →

Minor May 20, 2026

Salesforce Copilot Conversations Not Loading

Detected by Pingoru
May 20, 2026, 03:18 PM UTC
Resolved
May 20, 2026, 03:18 PM UTC
Duration
—
Affected: ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdeskFrontGenesysServiceNowJIRAIntercomKnowledge AppsApps: OtherAgent Designer
Timeline · 1 update
  1. resolved May 20, 2026, 03:18 PM UTC

    Status: Resolved Functionality has been restored to the Salesforce app and all systems are fully operational. Affected components Chat (Operational) Apps: Other (Operational) Freshdesk (Operational) JIRA (Operational) Answers (Operational) SMS (Operational) Slack (Operational) Teams (Operational) Intercom (Operational) Front (Operational) Salesforce (Operational) Knowledge Apps (Operational) Agent Designer (Operational) Voice (Operational) Email (Operational) Genesys (Operational) ServiceNow (Operational) Zendesk (Operational)

Read the full incident report →

Minor April 9, 2026

Reduced connection and timeouts for API calls

Detected by Pingoru
Apr 09, 2026, 06:47 PM UTC
Resolved
Apr 09, 2026, 06:47 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Apr 09, 2026, 04:04 PM UTC

    Status: Investigating The connection issues and timeouts have been mitigated and we've identified probably root causes, which we will start rolling out.

  2. identified Apr 09, 2026, 05:16 PM UTC

    Status: Identified We've identified the root causes and are pushing out the fixes now. The prior mitigation work has removed the impact from the affected components.

  3. resolved Apr 09, 2026, 06:47 PM UTC

    Status: Resolved The fix for the connectivity and timing issues has been deployed and verified.

Read the full incident report →

Minor April 2, 2026

Knowledge ingestion responsiveness issues

Detected by Pingoru
Apr 02, 2026, 03:01 AM UTC
Resolved
Apr 02, 2026, 03:01 AM UTC
Duration
—
Affected: Answers
Timeline · 6 updates
  1. investigating Mar 31, 2026, 08:39 PM UTC

    Status: Investigating We are seeing unresponsiveness or slowness in knowledge base creation possibly due to a spike in related workflows; we are investigating the root cause.

  2. identified Mar 31, 2026, 09:47 PM UTC

    Status: Identified We have identified specific database settings that have led to suboptimal performance in high ingestion loads; these have been changed and released to production. Ingestion jobs are still backed off but we see faster completions of these jobs. We continue to monitor the process.

  3. monitoring Mar 31, 2026, 11:47 PM UTC

    Status: Monitoring We've pushed out a release that included changes decreasing the db load, and the system has recovered as expected.

  4. monitoring Apr 01, 2026, 04:14 PM UTC

    Status: Monitoring Current state: • Knowledge base edits and new documents added today are being indexed normally for the majority of customers. • Some changes made yesterday may not yet be fully reflected. As a quick workaround, making a small edit to a knowledge base will trigger reindexing. • Customers with very large knowledge bases (many hundreds of documents) may still experience delays. A targeted fix is currently being deployed and expected to be live within the next few hours. Affected components Answers (Degraded performance)

  5. monitoring Apr 01, 2026, 06:52 PM UTC

    Status: Monitoring We believe we’ve resolved the issues and are monitoring to confirm. We expect all affected KBs to be fixed within eight hours. Affected components Answers (Degraded performance)

  6. resolved Apr 02, 2026, 03:01 AM UTC

    Status: Resolved The publishing delay has been resolved, and all previously affected knowledge bases have been restored. Affected components Answers (Operational)

Read the full incident report →

Minor March 30, 2026

Agent Designer Unreachable

Detected by Pingoru
Mar 30, 2026, 07:10 PM UTC
Resolved
Mar 30, 2026, 07:10 PM UTC
Duration
—
Affected: Agent Designer
Timeline · 2 updates
  1. investigating Mar 30, 2026, 06:40 PM UTC

    Status: Investigating We are aware that Agent Designer is currently unreachable and our team is actively investigating. Affected components Agent Designer (Full outage)

  2. resolved Mar 30, 2026, 07:10 PM UTC

    Status: Resolved Agent designer issues have been resolved and the application should be working as expected now. Affected components Agent Designer (Operational)

Read the full incident report →

Minor March 25, 2026

Investigating increased ask latency

Detected by Pingoru
Mar 25, 2026, 08:48 PM UTC
Resolved
Mar 25, 2026, 08:48 PM UTC
Duration
—
Affected: Answers
Timeline · 2 updates
  1. investigating Mar 24, 2026, 05:21 PM UTC

    Status: Investigating We are experiencing some service latency and we are actively investigating. Affected components Answers (Degraded performance)

  2. resolved Mar 25, 2026, 08:48 PM UTC

    Status: Resolved The elevated latency issue has been resolved. Affected components Answers (Operational)

Read the full incident report →

Minor March 25, 2026

Update: Chat window issue

Detected by Pingoru
Mar 25, 2026, 06:18 PM UTC
Resolved
Mar 25, 2026, 06:18 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Mar 25, 2026, 06:07 PM UTC

    Status: Investigating Update: Chat Window Issue Some users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability. We will continue to share updates as needed.

  2. monitoring Mar 25, 2026, 06:10 PM UTC

    Status: Monitoring Update: Chat Issue Some users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability. We will continue to share updates as needed.

  3. resolved Mar 25, 2026, 06:18 PM UTC

    Status: Resolved Chat systems are now working as expected

Read the full incident report →

Minor March 19, 2026

Increased API chat latencies

Detected by Pingoru
Mar 19, 2026, 06:57 PM UTC
Resolved
Mar 19, 2026, 06:57 PM UTC
Duration
—
Affected: Answers
Timeline · 2 updates
  1. investigating Mar 19, 2026, 06:14 PM UTC

    Status: Investigating We are aware and investigating an increase in chat latencies and timeouts Affected components Answers (Degraded performance)

  2. resolved Mar 19, 2026, 06:57 PM UTC

    Status: Resolved Latency issues have been resolved. We will continue to implement improvements to help prevent recurrence. Affected components Answers (Operational)

Read the full incident report →

Minor March 16, 2026

Voice Calls are Down

Detected by Pingoru
Mar 16, 2026, 11:21 PM UTC
Resolved
Mar 16, 2026, 11:21 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Mar 16, 2026, 10:53 PM UTC

    Status: Investigating We are currently experiencing a major incident where all voice calls are down. The team is actively investigating the issue.

  2. identified Mar 16, 2026, 11:08 PM UTC

    Status: Identified We have identified the issue and are actively working on a fix.

  3. resolved Mar 16, 2026, 11:21 PM UTC

    Status: Resolved The issue is now resolved and voice calls are processed again.

Read the full incident report →

Minor March 13, 2026

Cannot add documents to newly created Manual KnowledgeBases

Detected by Pingoru
Mar 13, 2026, 09:46 PM UTC
Resolved
Mar 13, 2026, 09:46 PM UTC
Duration
—
Affected: Agent Designer
Timeline · 2 updates
  1. identified Mar 13, 2026, 08:34 PM UTC

    Status: Identified For Manual Knowledge Bases created in the last few days, there's no mechanism to add documents to them. The problem has been identified and the fix is implemented, which we will verify and deploy next Monday. Affected components Agent Designer (Degraded performance)

  2. resolved Mar 13, 2026, 09:46 PM UTC

    Status: Resolved This issue has been resolved. Affected components Agent Designer (Operational)

Read the full incident report →

Minor February 19, 2026

Experiencing delays in processing

Detected by Pingoru
Feb 19, 2026, 05:24 PM UTC
Resolved
Feb 19, 2026, 05:24 PM UTC
Duration
—
Affected: AnswersAgent Designer
Timeline · 6 updates
  1. identified Feb 12, 2026, 06:46 PM UTC

    Status: Identified Message processing is currently delayed, so response times may be slower than usual. We’re actively working on solutions and appreciate your patience. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

  2. identified Feb 12, 2026, 09:29 PM UTC

    Status: Identified The implemented mitigations are proving effective, and the backlog is gradually being reduced. While we have not yet reached a state of complete resolution, we are moving in a positive direction. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

  3. monitoring Feb 13, 2026, 12:34 AM UTC

    Status: Monitoring Additional mitigations have been implemented that significantly contributed to alleviating the backlog. Although some delays persist, it is anticipated that these will be resolved within an hour or so. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

  4. monitoring Feb 13, 2026, 08:41 PM UTC

    Status: Monitoring We're still seeing some delays in the processing pipeline and are working to smooth everything out before resolving this issue. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

  5. monitoring Feb 15, 2026, 09:06 PM UTC

    Status: Monitoring All delays were resolved Friday evening and have not reoccurred. We will continue to monitor the situation and mark it as resolved next week once we confirm that normal traffic patterns are unaffected. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

  6. resolved Feb 19, 2026, 05:24 PM UTC

    Status: Resolved Our backend processing delays have been fully resolved, and the system is operating normally again. Affected components Agent Designer (Operational) Answers (Operational)

Read the full incident report →

Minor February 13, 2026

Knowledge base creation via crawls is currently unavailable

Detected by Pingoru
Feb 13, 2026, 08:38 PM UTC
Resolved
Feb 13, 2026, 08:38 PM UTC
Duration
—
Affected: Agent Designer
Timeline · 2 updates
  1. investigating Feb 13, 2026, 08:00 PM UTC

    Status: Investigating We're currently unable to create or refresh a knowledge base via crawl because of an issue with our provider. We're sorry for the inconvenience and are working to resolve it as quickly as possible. Affected components Agent Designer (Degraded performance)

  2. resolved Feb 13, 2026, 08:38 PM UTC

    Status: Resolved Our provider has resolved the issue and crawls are working again. Any previously scheduled crawls were not canceled and will still run. Affected components Agent Designer (Operational)

Read the full incident report →