Maven AGI experienced a minor incident on May 20, 2026 affecting Chat and Answers and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdesk
Update timeline
- resolved May 20, 2026, 03:18 PM UTC
Status: Resolved Functionality has been restored to the Salesforce app and all systems are fully operational. Affected components Chat (Operational) Apps: Other (Operational) Freshdesk (Operational) JIRA (Operational) Answers (Operational) SMS (Operational) Slack (Operational) Teams (Operational) Intercom (Operational) Front (Operational) Salesforce (Operational) Knowledge Apps (Operational) Agent Designer (Operational) Voice (Operational) Email (Operational) Genesys (Operational) ServiceNow (Operational) Zendesk (Operational)