Resolved after 8 minutes, affecting Chat and Answers and 1 more, on July 16, 2026.
A bad configuration change caused all Maven systems to suffer a downtime of ~8min. The change was rolled back instantly when the issue was identified, and all systems are back to operational.
Affected components
ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdesk
Update timeline
- investigating Jul 16, 2026, 03:03 PM UTC
We're investigating 500 errors reported on all Maven systems.
- resolved Jul 16, 2026, 03:11 PM UTC
A bad configuration change caused all Maven systems to suffer a downtime of ~8min. The change was rolled back instantly when the issue was identified, and all systems are back to operational.
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