Maven AGI incident
Some voice calls are failing when transferring to a live agent.
Resolved after 3 hours 44 minutes, affecting Voice, on September 1, 2026.
Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with 324 successful transfers since. Failure rate back to baseline.
Affected components
Update timeline
- identified Sep 01, 2026, 05:26 PM UTC
Some voice calls are failing when transferring to a live agent. This is caused by an ongoing incident with a third-party provider, who has confirmed the issue and is deploying a fix. Most transfers are completing normally, and no other voice functionality is affected. We will post another update by 18:00 UTC.
- monitoring Sep 01, 2026, 05:59 PM UTC
No failures since 17:27 UTC (28 min clean). Not calling it resolved yet because the third-party provider still has their incident on monitoring, not resolved. Provider status: 502 REST API incident → monitoring at 17:40 UTC ("now operating normally"). Their Voice REST API incident → resolved 17:42 UTC. Next provider update expected ~18:10 UTC. Staying in monitoring until they mark resolved. Will close after that. Impact numbers and follow-ups to come.
- monitoring Sep 01, 2026, 06:57 PM UTC
Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with 324 successful transfers since. Failure rate back to baseline.
- resolved Sep 03, 2026, 09:11 PM UTC
All systems are operating normally.
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