Maven AGI experienced a minor incident on May 29, 2026 affecting Chat and Answers and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 29, 2026, 10:40 AM UTC
Status: Monitoring We are currently experiencing degraded performance related to an issue with an upstream dependency. Users may notice slower API response times and a small increase in errors. Our team is investigating and will provide updates as they become available. Affected components JIRA (Operational) Answers (Degraded performance) SMS (Operational) Teams (Operational) Front (Operational) Knowledge Apps (Operational) ServiceNow (Operational) Agent Designer (Operational) Voice (Operational) Email (Operational) Slack (Operational) Apps: Other (Operational) Genesys (Operational) Freshdesk (Operational) Chat (Operational) Intercom (Operational) Salesforce (Operational) Zendesk (Operational)
- resolved May 29, 2026, 12:10 PM UTC
Status: Resolved The issue has been resolved, and performance has returned to normal. Affected components JIRA (Operational) Email (Operational) Apps: Other (Operational) ServiceNow (Operational) Zendesk (Operational) Intercom (Operational) Agent Designer (Operational) Answers (Operational) Slack (Operational) Salesforce (Operational) Freshdesk (Operational) Chat (Operational) SMS (Operational) Teams (Operational) Knowledge Apps (Operational) Genesys (Operational) Front (Operational) Voice (Operational)