Maven AGI incident
Brief service disruption affecting API requests and agent responses
Resolved after 10 minutes, affecting Chat and Answers and 1 more, on September 1, 2026.
Service returned to normal performance at approximately 7:29 PM ET. Total impact lasted approximately nine minutes, including about five minutes of sustained request failures. The update that triggered the issue completed successfully, and no customer data was lost or affected.
Affected components
Update timeline
- investigating Sep 01, 2026, 11:19 PM UTC
Our monitoring detected elevated error rates affecting API requests and agent responses, beginning at approximately 7:14 PM ET. Affected requests returned errors rather than completing slowly. Engineers were engaged and began investigating immediately.
- identified Sep 01, 2026, 11:23 PM UTC
We identified the cause as a structural database change included in a routine platform update. Completing that change required locking a core data table, and incoming requests queued behind the lock until the system could no longer accept new work. The operation completed at approximately 7:22 PM ET and error rates began recovering.
- resolved Sep 01, 2026, 11:29 PM UTC
Service returned to normal performance at approximately 7:29 PM ET. Total impact lasted approximately nine minutes, including about five minutes of sustained request failures. The update that triggered the issue completed successfully, and no customer data was lost or affected.
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