Resolved on July 21, 2026, affecting Chat and Answers and 1 more.
A configuration maintenance caused voice calls to fail for a short period for a small number of customers. The issue was identified and resolved immediately. Resolution: The configuration was corrected and voice calls are operating normally.
Affected components
ChatAnswersVoiceEmailSMSSlackTeamsZendeskSalesforceFreshdesk
Update timeline
- resolved Jul 21, 2026, 01:55 PM UTC
A configuration maintenance caused voice calls to fail for a short period for a small number of customers. The issue was identified and resolved immediately. Resolution: The configuration was corrected and voice calls are operating normally.
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