Maven AGI incident

Some Customers Cannot Load Chat

Minor Resolved View vendor source →

Maven AGI experienced a minor incident on August 19, 2026 affecting Chat, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 05:30 AM UTC
Resolved
Aug 20, 2026, 04:32 PM UTC
Duration
1d 11h
Detected by Pingoru
Aug 19, 2026, 05:30 AM UTC

Affected components

Chat

Update timeline

  1. identified Aug 19, 2026, 05:30 AM UTC

    Status: Identified A small percentage of customers are not able to load the chat widget into their browser. Affected components Chat (Partial outage)

  2. resolved Aug 20, 2026, 04:32 PM UTC

    Status: Resolved This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget. Affected components Chat (Operational)