Maven AGI Outage History
Maven AGI is up right nowPingoru has recorded 54 incidents for Maven AGI: 53 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 42 of 720 (6%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 3 | 36 of 744 (5%) |
| September 2026 | 6 | 30 of 720 (4%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor September 29, 2026 Voice calls temporarily unavailable 19h 56m Voice
Started Sep 29, 2026, 06:46 PM UTC· resolved Sep 30, 2026, 02:43 PM UTC
- monitoring Sep 29, 2026, 06:46 PM UTC
Between 2:14 PM and 2:38 PM ET (18:14–18:38 UTC) on September 29, some voice calls could not be connected. The issue has been resolved, and calls are connecting normally. We are continuing to monitor.
- resolved Sep 30, 2026, 02:43 PM UTC
This is resolved. All systems back to normal
Minor September 25, 2026 Agent Designer Authentication Degredation 5h 11m Agent Designer
Started Sep 25, 2026, 08:04 PM UTC· resolved Sep 26, 2026, 01:16 AM UTC
- identified Sep 25, 2026, 08:04 PM UTC
Some users may experience intermittent failures logging into Agent Designer. We have identified the issue and expect to have a fix within the next couple of hours.
- resolved Sep 26, 2026, 01:16 AM UTC
Authentication issues have been resolved.
Minor September 15, 2026 Smart Relay Outage –
Started Sep 15, 2026, 04:25 PM UTC· resolved Sep 15, 2026, 04:25 PM UTC
- resolved Sep 15, 2026, 04:25 PM UTC
Tickets sent to Smart Relay from any CRM were not answered between 3pm 09/14 and 11:30am. 09/15
Minor September 9, 2026 Conversation endpoint degraded performance 27m Answers
Started Sep 09, 2026, 01:40 AM UTC· resolved Sep 09, 2026, 02:08 AM UTC
- investigating Sep 09, 2026, 01:40 AM UTC
We are investigating increased error rates affecting the conversation endpoint. We will provide an update as more information becomes available.
- identified Sep 09, 2026, 01:49 AM UTC
We believe we have identified the problem and are taking steps to resolve.
- monitoring Sep 09, 2026, 01:56 AM UTC
We have taken steps to remediate the problem. Currently monitoring to make sure everything is healthy.
- resolved Sep 09, 2026, 02:08 AM UTC
Conversation endpoint is determined to be in a healthy state
Minor September 1, 2026 Brief service disruption affecting API requests and agent responses 10m Chat, Answers, Voice, Email and 14 more
Started Sep 01, 2026, 11:19 PM UTC· resolved Sep 01, 2026, 11:29 PM UTC
- investigating Sep 01, 2026, 11:19 PM UTC
Our monitoring detected elevated error rates affecting API requests and agent responses, beginning at approximately 7:14 PM ET. Affected requests returned errors rather than completing slowly. Engineers were engaged and began investigating immediately.
- identified Sep 01, 2026, 11:23 PM UTC
We identified the cause as a structural database change included in a routine platform update. Completing that change required locking a core data table, and incoming requests queued behind the lock until the system could no longer accept new work. The operation completed at approximately 7:22 PM ET and error rates began recovering.
- resolved Sep 01, 2026, 11:29 PM UTC
Service returned to normal performance at approximately 7:29 PM ET. Total impact lasted approximately nine minutes, including about five minutes of sustained request failures. The update that triggered the issue completed successfully, and no customer data was lost or affected.
Minor September 1, 2026 Some voice calls are failing when transferring to a live agent. 3h 44m Voice
Started Sep 01, 2026, 05:26 PM UTC· resolved Sep 01, 2026, 09:11 PM UTC
- identified Sep 01, 2026, 05:26 PM UTC
Some voice calls are failing when transferring to a live agent. This is caused by an ongoing incident with a third-party provider, who has confirmed the issue and is deploying a fix. Most transfers are completing normally, and no other voice functionality is affected. We will post another update by 18:00 UTC.
- monitoring Sep 01, 2026, 05:59 PM UTC
No failures since 17:27 UTC (28 min clean). Not calling it resolved yet because the third-party provider still has their incident on monitoring, not resolved. Provider status: 502 REST API incident → monitoring at 17:40 UTC ("now operating normally"). Their Voice REST API incident → resolved 17:42 UTC. Next provider update expected ~18:10 UTC. Staying in monitoring until they mark resolved. Will close after that. Impact numbers and follow-ups to come.
- monitoring Sep 01, 2026, 06:57 PM UTC
Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with 324 successful transfers since. Failure rate back to baseline.
- resolved Sep 03, 2026, 09:11 PM UTC
All systems are operating normally.
Minor August 19, 2026 Some Customers Cannot Load Chat 1d 11h Chat
Started Aug 19, 2026, 05:30 AM UTC· resolved Aug 20, 2026, 04:32 PM UTC
- identified Aug 19, 2026, 05:30 AM UTC
A small percentage of customers are not able to load the chat widget into their browser.
- resolved Aug 20, 2026, 04:32 PM UTC
This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget.
Minor August 11, 2026 MSTeams Connectivity 27m Apps: Other
Started Aug 11, 2026, 09:02 PM UTC· resolved Aug 11, 2026, 09:29 PM UTC
- identified Aug 11, 2026, 09:02 PM UTC
Authentication Errors Occurring
- resolved Aug 11, 2026, 09:29 PM UTC
An expired authentication credential prevented the Microsoft Teams integration from connecting to Microsoft's platform. The credential has been rotated and the integration is now fully operational.
Minor August 3, 2026 Voice calling is partially unavailable. We are investigating the issue. 19m Voice
Started Aug 03, 2026, 04:29 PM UTC· resolved Aug 03, 2026, 04:48 PM UTC
- identified Aug 03, 2026, 04:29 PM UTC
Voice is partially down, and some voice calls are impacted, and we are investigating
- identified Aug 03, 2026, 04:30 PM UTC
We have identified the issue, and a fix has been applied. We are verifying the fix.
- monitoring Aug 03, 2026, 04:42 PM UTC
We have completed mitigation steps, and the system is currently stable. We are continuing to monitor system health.
- resolved Aug 03, 2026, 04:48 PM UTC
We have completed monitoring, and the system has remained stable. This incident is now resolved.
Minor July 21, 2026 Voice error for a small number of customers – Chat, Answers, Voice, Email and 14 more
Started Jul 21, 2026, 01:55 PM UTC· resolved Jul 21, 2026, 01:55 PM UTC
- resolved Jul 21, 2026, 01:55 PM UTC
A configuration maintenance caused voice calls to fail for a short period for a small number of customers. The issue was identified and resolved immediately. Resolution: The configuration was corrected and voice calls are operating normally.
Minor July 16, 2026 All systems are down 8m Chat, Answers, Voice, Email and 14 more
Started Jul 16, 2026, 03:03 PM UTC· resolved Jul 16, 2026, 03:11 PM UTC
- investigating Jul 16, 2026, 03:03 PM UTC
We're investigating 500 errors reported on all Maven systems.
- resolved Jul 16, 2026, 03:11 PM UTC
A bad configuration change caused all Maven systems to suffer a downtime of ~8min. The change was rolled back instantly when the issue was identified, and all systems are back to operational.
Minor June 10, 2026 Salesforce copilot not loading intermittently 2h 53m Salesforce
Started Jun 10, 2026, 06:30 PM UTC· resolved Jun 10, 2026, 09:24 PM UTC
- investigating Jun 10, 2026, 06:30 PM UTC
Potential timeouts due to degraded API performance
- monitoring Jun 10, 2026, 07:52 PM UTC
Suspected issues from 3rd party services
- resolved Jun 10, 2026, 10:48 PM UTC
Issue has been resolved
Minor June 10, 2026 Issue has been resolved – Chat, Answers, Voice, Email and 14 more
Started Jun 10, 2026, 03:28 PM UTC· resolved Jun 10, 2026, 03:28 PM UTC
- resolved Jun 10, 2026, 03:28 PM UTC
Customers may have experienced intermittent outage caused a third party provider. Issue has since been resolved.
Minor June 10, 2026 Documentation sites are unavailable 4h 33m
Started Jun 10, 2026, 01:52 PM UTC· resolved Jun 10, 2026, 06:26 PM UTC
- investigating Jun 10, 2026, 01:52 PM UTC
Documentation sites at docs.mavenagi.com and developers.mavenagi.com are currently unavailable. We're actively investigating the cause. There is no impact to any active production agent traffic or agent operations.
- resolved Jun 10, 2026, 03:11 PM UTC
Documentation sites are back up after a fix was pushed by our docs vendor.
- investigating Jun 10, 2026, 04:29 PM UTC
Documentations sites are unavailable again, we're working to get them back up.
- resolved Jun 10, 2026, 06:26 PM UTC
Documentation sites are now back up.
Minor June 8, 2026 Google Drive Knowledge Refresh Is Broken – Chat, Answers, Voice, Email and 14 more
Started Jun 08, 2026, 02:32 PM UTC· resolved Jun 08, 2026, 02:32 PM UTC
- resolved Jun 08, 2026, 02:32 PM UTC
Customers were not able to refresh their knowledge bases that were created from the Google Drive app
Minor June 3, 2026 Incident affecting some voice customers 9m Voice
Started Jun 03, 2026, 02:11 PM UTC· resolved Jun 03, 2026, 02:20 PM UTC
- monitoring Jun 03, 2026, 02:11 PM UTC
Starting around 09:00 ET, some voice calls began failing. This is not affecting all voice traffic, but it is causing some impacted calls to end unexpectedly. We have identified the issue and applied a fix around 09:40 ET. All systems should be operating normally now, and we are continuing to monitor for stability.
- resolved Jun 03, 2026, 02:20 PM UTC
Confirmed that systems are operating normally.
Minor May 29, 2026 Degraded API Performance 1h 30m Chat, Answers, Voice, Email and 14 more
Started May 29, 2026, 10:40 AM UTC· resolved May 29, 2026, 12:10 PM UTC
- monitoring May 29, 2026, 10:40 AM UTC
We are currently experiencing degraded performance related to an issue with an upstream dependency. Users may notice slower API response times and a small increase in errors. Our team is investigating and will provide updates as they become available.
- resolved May 29, 2026, 12:10 PM UTC
The issue has been resolved, and performance has returned to normal.
Minor May 20, 2026 Salesforce Copilot Conversations Not Loading – Chat, Answers, Voice, Email and 14 more
Started May 20, 2026, 03:18 PM UTC· resolved May 20, 2026, 03:18 PM UTC
- resolved May 20, 2026, 03:18 PM UTC
Functionality has been restored to the Salesforce app and all systems are fully operational.
Major April 9, 2026 Reduced connection and timeouts for API calls 1h 33m
Started Apr 09, 2026, 05:13 PM UTC· resolved Apr 09, 2026, 06:47 PM UTC
No vendor updates were posted for this incident.
Minor March 31, 2026 Knowledge ingestion responsiveness issues 1d 6h Answers
Started Mar 31, 2026, 08:39 PM UTC· resolved Apr 02, 2026, 03:01 AM UTC
- investigating Mar 31, 2026, 08:39 PM UTC
We are seeing unresponsiveness or slowness in knowledge base creation possibly due to a spike in related workflows; we are investigating the root cause.
- identified Mar 31, 2026, 09:47 PM UTC
We have identified specific database settings that have led to suboptimal performance in high ingestion loads; these have been changed and released to production. Ingestion jobs are still backed off but we see faster completions of these jobs. We continue to monitor the process.
- monitoring Mar 31, 2026, 11:47 PM UTC
We've pushed out a release that included changes decreasing the db load, and the system has recovered as expected.
- monitoring Apr 01, 2026, 04:14 PM UTC
Current state: • Knowledge base edits and new documents added today are being indexed normally for the majority of customers. • Some changes made yesterday may not yet be fully reflected. As a quick workaround, making a small edit to a knowledge base will trigger reindexing. • Customers with very large knowledge bases (many hundreds of documents) may still experience delays. A targeted fix is currently being deployed and expected to be live within the next few hours.
- monitoring Apr 01, 2026, 06:52 PM UTC
We believe we’ve resolved the issues and are monitoring to confirm. We expect all affected KBs to be fixed within eight hours.
- resolved Apr 02, 2026, 03:01 AM UTC
The publishing delay has been resolved, and all previously affected knowledge bases have been restored.
Critical March 30, 2026 Agent Designer Unreachable 2m
Started Mar 30, 2026, 07:07 PM UTC· resolved Mar 30, 2026, 07:10 PM UTC
No vendor updates were posted for this incident.
Minor March 25, 2026 Update: Chat window issue 10m
Started Mar 25, 2026, 06:07 PM UTC· resolved Mar 25, 2026, 06:18 PM UTC
- investigating Mar 25, 2026, 06:07 PM UTC
Update: Chat Window Issue Some users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability. We will continue to share updates as needed.
- monitoring Mar 25, 2026, 06:10 PM UTC
Update: Chat Issue Some users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability. We will continue to share updates as needed.
- resolved Mar 25, 2026, 06:18 PM UTC
Chat systems are now working as expected
Minor March 24, 2026 Investigating increased ask latency 1d 3h Answers
Started Mar 24, 2026, 05:21 PM UTC· resolved Mar 25, 2026, 08:48 PM UTC
- investigating Mar 24, 2026, 05:21 PM UTC
We are experiencing some service latency and we are actively investigating.
- resolved Mar 25, 2026, 08:48 PM UTC
The elevated latency issue has been resolved.
Minor March 19, 2026 Increased API chat latencies 43m Answers
Started Mar 19, 2026, 06:14 PM UTC· resolved Mar 19, 2026, 06:57 PM UTC
- investigating Mar 19, 2026, 06:14 PM UTC
We are aware and investigating an increase in chat latencies and timeouts
- resolved Mar 19, 2026, 06:57 PM UTC
Latency issues have been resolved. We will continue to implement improvements to help prevent recurrence.
Minor March 19, 2026 Voice escalations were not executing –
Started Mar 19, 2026, 04:46 PM UTC· resolved Mar 19, 2026, 04:46 PM UTC
No vendor updates were posted for this incident.