Performance degradation
Timeline · 1 update
- resolved May 05, 2026, 08:06 AM UTC
Around 07:00 UTC until 08:00 UTC, performance on the matrix.org homeserver was degraded due to a transient problem preventing database maintenance.
Matrix Outage History
Matrix is up right nowMatrix had 16 outages in the last 2 years totaling 461h 5m of downtime — averaging 0.7 incidents per month.
There were 16 Matrix outages since June 20, 2025 totaling 461h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Problems sending messages via matrix.org
Affected: Synapse
Timeline · 3 updates
- investigating Apr 16, 2026, 03:54 PM UTC
We are investigating a problem sending messages via the matrix.org homeserver
- monitoring Apr 16, 2026, 03:55 PM UTC
The problem was related to an upgrade to the homeserver on matrix.org. We have rolled back to the previous release, and service has been restored.
- resolved Apr 16, 2026, 10:15 PM UTC
The homeserver has been stable since rolling back. The Synapse team will work on a resolution to the bug that caused the outage.
Slow outbound federation
Affected: Outbound federation
Timeline · 2 updates
- monitoring Mar 19, 2026, 11:30 AM UTC
Outbound federation from matrix.org paused for several minutes, and is now catching up.
- resolved Mar 19, 2026, 11:38 AM UTC
This incident has been resolved.
Performance of sending and loading messages is degraded
Affected: Synapse
Timeline · 3 updates
- investigating Mar 02, 2026, 08:39 PM UTC
We are currently investigating this issue.
- monitoring Mar 02, 2026, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 12:18 PM UTC
This incident has been resolved.
Performance issues regarding message sending on matrix.org
Affected: SynapseOutbound federation
Timeline · 3 updates
- identified Mar 02, 2026, 03:20 PM UTC
Performance on matrix.org is currently slow due to ongoing device cleanup.
- monitoring Mar 02, 2026, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 06:34 PM UTC
This incident has been resolved.
Sending messages has reduced performance
Affected: SynapseOutbound federation
Timeline · 2 updates
- investigating Mar 02, 2026, 08:47 AM UTC
We are currently investigating this issue.
- resolved Mar 02, 2026, 12:04 PM UTC
This incident has been resolved.
Slow logins
Affected: Synapse
Timeline · 2 updates
- investigating Feb 24, 2026, 09:47 AM UTC
We are currently investigating this issue.
- resolved Feb 24, 2026, 11:13 AM UTC
This incident has been resolved.
Degraded performance
Affected: Synapse
Timeline · 2 updates
- investigating Feb 11, 2026, 06:30 PM UTC
Due to a substantial increase in traffic, performance is currently degraded.
- resolved Feb 12, 2026, 05:07 AM UTC
This incident has been resolved.
Degraded performance across client endpoints
Affected: Synapse
Timeline · 3 updates
- investigating Oct 13, 2025, 08:57 AM UTC
We are currently investigating this issue.
- monitoring Oct 13, 2025, 09:27 AM UTC
The degraded performance was linked to a harmless error which nevertheless was being reported millions of times per hour, affecting CPU. We've fixed the error and service appears to be stabilising.
- resolved Oct 13, 2025, 11:35 AM UTC
This incident has been resolved.
Database incident
Affected: Synapse
Timeline · 6 updates
- identified Sep 02, 2025, 05:39 PM UTC
We've identified an issue with the matrix.org database
- identified Sep 02, 2025, 07:42 PM UTC
We are in the process of restoring the matrix.org database from a backup. The matrix.org homeserver will be offline until this has been completed
- identified Sep 03, 2025, 08:49 AM UTC
Restoration is ongoing, we do not yet have a concrete estimate for resolution. Live updates here https://bsky.app/profile/matrix.org/post/3lxuslbzjuc2t
- monitoring Sep 03, 2025, 05:03 PM UTC
The database has been restore, and verification checks complete. matrix.org's Synapse has been started up again and we are monitoring
- monitoring Sep 03, 2025, 05:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 09:28 AM UTC
This incident has been resolved.
matrix.org federation outage
Affected: SynapseOutbound federation
Timeline · 4 updates
- investigating Jul 31, 2025, 08:59 PM UTC
We are investigating continued problems with inbound federation on the matrix.org homeserver
- investigating Jul 31, 2025, 09:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 31, 2025, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2025, 09:29 AM UTC
This incident has been resolved.
Matrix.org Federation Outage
Timeline · 1 update
- resolved Jul 31, 2025, 08:04 PM UTC
matrix.org inbound federation was inoperable from roughly 18:55 UTC to 20:00 UTC due to a logic error during a code roll out. The issue is now resolved.
Actions such as message sending or invites is failing in a small subset of rooms
Affected: Synapse
Timeline · 5 updates
- investigating Jul 02, 2025, 03:38 PM UTC
We're investigating reports of broken functionality in federated and unfederated rooms that contain matrix.org users. As a workaround, one can create a new room and continue communicating there. We are working to identify the cause and correct the affected rooms.
- investigating Jul 04, 2025, 10:11 AM UTC
We are still working to determine the root cause, which currently appears to only originate on the matrix.org homeserver. In the meantime, we've devised a fix and will be attempting that shortly.
- investigating Jul 08, 2025, 01:01 PM UTC
We are still working to restore all affected rooms
- identified Jul 11, 2025, 09:46 AM UTC
We believe we have restored the majority of the affected rooms. We are working on verifying and identifying any remaining rooms that may have been affected.
- resolved Jul 16, 2025, 09:03 AM UTC
We believe that all of the affected rooms have been fixed.
Logging in to matrix.org is experiencing intermittent failures
Affected: Synapse
Timeline · 4 updates
- investigating Jun 26, 2025, 04:34 PM UTC
We are currently investigating this issue.
- identified Jun 26, 2025, 04:49 PM UTC
The issue is due to degraded DB performance. We've identified what's slowing the DB down and cleaning it up.
- monitoring Jun 26, 2025, 07:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2025, 12:48 AM UTC
This incident has been resolved.
Degraded performance on matrix.org Synapse
Affected: Synapse
Timeline · 5 updates
- investigating Jun 20, 2025, 10:12 AM UTC
We're currently identifying the root cause for degraded performance on matrix.org's Synapse instance.
- investigating Jun 20, 2025, 10:12 AM UTC
We are continuing to investigate this issue.
- identified Jun 20, 2025, 10:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 20, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 10:27 AM UTC
This incident has been resolved.
General degraded performance since 02h00 UTC
Affected: Synapse
Timeline · 2 updates
- investigating Jun 20, 2025, 03:21 AM UTC
We are currently investigating this issue.
- resolved Jun 20, 2025, 04:01 AM UTC
The database performance issue has now been identified and resolved.