Matrix incident

Degraded performance on matrix.org Synapse

Critical Resolved View vendor source →

Matrix experienced a critical incident on June 20, 2025 affecting Synapse, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2025, 10:12 AM UTC
Resolved
Jun 20, 2025, 10:27 AM UTC
Duration
15m
Detected by Pingoru
Jun 20, 2025, 10:12 AM UTC

Affected components

Synapse

Update timeline

  1. investigating Jun 20, 2025, 10:12 AM UTC

    We're currently identifying the root cause for degraded performance on matrix.org's Synapse instance.

  2. investigating Jun 20, 2025, 10:12 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 20, 2025, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 20, 2025, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 20, 2025, 10:27 AM UTC

    This incident has been resolved.