Matrix incident

Logging in to matrix.org is experiencing intermittent failures

Major Resolved View vendor source →

Matrix experienced a major incident on June 26, 2025 affecting Synapse, lasting 8h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 04:34 PM UTC
Resolved
Jun 27, 2025, 12:48 AM UTC
Duration
8h 13m
Detected by Pingoru
Jun 26, 2025, 04:34 PM UTC

Affected components

Synapse

Update timeline

  1. investigating Jun 26, 2025, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Jun 26, 2025, 04:49 PM UTC

    The issue is due to degraded DB performance. We've identified what's slowing the DB down and cleaning it up.

  3. monitoring Jun 26, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2025, 12:48 AM UTC

    This incident has been resolved.