Matrix incident

Degraded performance across client endpoints

Minor Resolved View vendor source →

Matrix experienced a minor incident on October 13, 2025 affecting Synapse, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 08:57 AM UTC
Resolved
Oct 13, 2025, 11:35 AM UTC
Duration
2h 38m
Detected by Pingoru
Oct 13, 2025, 08:57 AM UTC

Affected components

Synapse

Update timeline

  1. investigating Oct 13, 2025, 08:57 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 13, 2025, 09:27 AM UTC

    The degraded performance was linked to a harmless error which nevertheless was being reported millions of times per hour, affecting CPU. We've fixed the error and service appears to be stabilising.

  3. resolved Oct 13, 2025, 11:35 AM UTC

    This incident has been resolved.