Matrix experienced a critical incident on September 2, 2025 affecting Synapse, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Synapse
Update timeline
- identified Sep 02, 2025, 05:39 PM UTC
We've identified an issue with the matrix.org database
- identified Sep 02, 2025, 07:42 PM UTC
We are in the process of restoring the matrix.org database from a backup. The matrix.org homeserver will be offline until this has been completed
- identified Sep 03, 2025, 08:49 AM UTC
Restoration is ongoing, we do not yet have a concrete estimate for resolution. Live updates here https://bsky.app/profile/matrix.org/post/3lxuslbzjuc2t
- monitoring Sep 03, 2025, 05:03 PM UTC
The database has been restore, and verification checks complete. matrix.org's Synapse has been started up again and we are monitoring
- monitoring Sep 03, 2025, 05:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 09:28 AM UTC
This incident has been resolved.