Matrix incident

Database incident

Critical Resolved View vendor source →

Matrix experienced a critical incident on September 2, 2025 affecting Synapse, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 05:39 PM UTC
Resolved
Sep 04, 2025, 09:28 AM UTC
Duration
1d 15h
Detected by Pingoru
Sep 02, 2025, 05:39 PM UTC

Affected components

Synapse

Update timeline

  1. identified Sep 02, 2025, 05:39 PM UTC

    We've identified an issue with the matrix.org database

  2. identified Sep 02, 2025, 07:42 PM UTC

    We are in the process of restoring the matrix.org database from a backup. The matrix.org homeserver will be offline until this has been completed

  3. identified Sep 03, 2025, 08:49 AM UTC

    Restoration is ongoing, we do not yet have a concrete estimate for resolution. Live updates here https://bsky.app/profile/matrix.org/post/3lxuslbzjuc2t

  4. monitoring Sep 03, 2025, 05:03 PM UTC

    The database has been restore, and verification checks complete. matrix.org's Synapse has been started up again and we are monitoring

  5. monitoring Sep 03, 2025, 05:37 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 04, 2025, 09:28 AM UTC

    This incident has been resolved.