Matrix experienced a critical incident on April 16, 2026 affecting Synapse, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Synapse
Update timeline
- investigating Apr 16, 2026, 03:54 PM UTC
We are investigating a problem sending messages via the matrix.org homeserver
- monitoring Apr 16, 2026, 03:55 PM UTC
The problem was related to an upgrade to the homeserver on matrix.org. We have rolled back to the previous release, and service has been restored.
- resolved Apr 16, 2026, 10:15 PM UTC
The homeserver has been stable since rolling back. The Synapse team will work on a resolution to the bug that caused the outage.