Marqeta incident

Delay in Delivering VISA Detail and SMS Files

Resolved after 1 hour 33 minutes, affecting Reporting & Analytics, on November 7, 2025.

identified Nov 07, 2025, 10:59 PM UTC

There has been a delay in the delivery of Visa SMS and VSS Detail files today. The delay was caused by a recent system change that is preventing the reports from being delivered to the designated SFTP location. We are rolling back the change to remediate the situation.

Started
Nov 07, 2025, 10:59 PM UTC
Resolved
Nov 08, 2025, 12:32 AM UTC
Duration
1h 33m
Detected by Pingoru
Nov 07, 2025, 10:59 PM UTC

Affected components

Reporting & Analytics

Update timeline

  1. identified Nov 07, 2025, 10:59 PM UTC

    There has been a delay in the delivery of Visa SMS and VSS Detail files today. The delay was caused by a recent system change that is preventing the reports from being delivered to the designated SFTP location. We are rolling back the change to remediate the situation.

  2. resolved Nov 08, 2025, 12:32 AM UTC

    We have confirmed that all files have been processed and delivered.

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