Marqeta Outage History

Engineers have identified the root cause and are now working on a resolution. We will provide another update in approximately 60 minutes or when new information becomes available.

Our engineering teams remain focused on implementing the resolution. We will provide another update in approximately 60 minutes or when new information is provided.

Work continues toward a full resolution. We will provide the next update when new information becomes available.

Engineers have confirmed that the incident is now stabilized. We will provide a final update once full resolution is confirmed

From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.

Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.

We have observed a database connectivity issue that intermittently impacted Marqeta services on April 1st between 16:04 and 17:56 PST. During this window, some customers may have experienced an elevated amount of STIPs as well as partial disruptions to tokenization and API traffic. Our engineering team has traced the instability to an intermittent database connection failure and has escalated the matter to our third-party vendor for support. We are currently engaged in an active troubleshooting with the vendor's support to isolate the root cause and prevent recurrence by applying a tactical solution. We apologize for any inconvenience this incident may caused, and will periodically provide updates once available.

We are currently experiencing delays in bank file delivery for some customers. Engineers have identified the issue and restarted the delivery process. All bank files are expected to be delivered within the next 3 hours.

We've identified the cause of the duplicate transaction issue and are implementing a fix.

Our team has identified the cause of duplicate transaction postings as an issue introduced in a recent release. We've successfully completed a rollback for Mastercard. As a precautionary measure, we're scheduling the Visa and Pulse fixes for Monday, February 9th to avoid any potential impact during the weekend. All duplicate transactions will be automatically reversed within 48 hours, and no action is required from affected customers. We will provide our next update on Monday unless new information becomes available sooner.

Engineers are scheduling the fix for Visa and Pulse. No duplicate transactions have been observed since Friday, February 6th at 6:00 PM PT/2:00 AM UTC. We do not expect any further impact to either card network.

A non-impact partial fix for the issue was applied to Pulse on February 9th at 06:30 PM PT. Our engineering team is currently working with priority on finalizing the full-scale fix, and we will provide an update as soon as it is ready for deployment. We continue to confirm that no duplicate transactions have been observed since Friday, February 6th at 6:00 PM PT/2:00 AM UTC. We do not expect any further impact to either the Visa or Pulse card networks. We deeply appreciate your patience and remain fully committed to providing explicit communication throughout the resolution process.

The full rollback for Visa was successfully completed in close coordination with the Visa team on February 10th at 9:30 PM PT, The implementation was executed smoothly, and no abnormality was observed. For Pulse, we are actively coordinating next steps with their team. For an aligned maintenance window for fix implementation to ensure proper timing and minimize any potential downtime. We continue to closely monitor the environment and confirm that no duplicate transactions have been observed since Friday, February 6th at 6:00 PM PT / 2:00 AM UTC. At this time, we do not anticipate additional impact to either the Visa or Pulse card networks. We will provide further updates as additional information becomes available and appreciate your continued patience.