Marqeta Outage History

On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is continuing to actively work to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.

On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team has identified the root cause and initiated a hot-fix across all affected environments. We are actively monitoring the fix progress and will provide a further update once the fix is complete and service has been fully verified.

On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has begun sending the delayed files. Processing will begin as soon as the files are successfully transmitted. We will update this page once we have confirmed the files are processing.

We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional guidance. We will update this page again in 30 minutes.

We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional context. The next update will take place once engineers have gathered this context and are able to determine next steps.

Our technical teams have confirmed after engaging Visa that we have processed from our side all files sent so far from Visa. Marqeta is currently addressing a potential delay in the delivery of clearing files from the Visa network., While these files are now being ingested and prioritized through our systems to restore full data visibility, customers may experience temporary discrepancies in data reporting or reconciliation against VSS reports for the impacted date. We are closely monitoring the processing of files sent from Visa side to ensure all records are accurately reflected, We will provide a further update as soon as the processing is complete and data integrity is fully verified.

Our teams have been actively monitoring file receipt and processing throughout the day, and we have confirmed that overall clearing volume today exceeds our previous day's totals, with most recent file processed at 14:35 PDT, We are also working to formally reconcile received data against the Visa network summary to provide full confirmation that all expected clearing activity has been recovered, and will provide a further update once reconciliation is complete. We sincerely apologize for any disruption this delay may have caused.

Marqeta Engineers have observed elevated STIPs on the Pulse network impacting some cardholders utilizing the Pulse network starting on 11th of May at 10:20 PM PDT. A dedicated response team has been assembled and has identified the technical issue as a processing failure within our systems when encountering a new data pattern originating from the Pulse network. To mitigate the impact and confirm the necessary fix, we have engaged the Pulse team for clarity on this new data behavior, and Pulse has raised an incident from their side to investigate. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution."

To keep our customers updated , we have initiated a joint T.S session with Pulse team, and we are working jointly to investigate the root cause and secure a path for remediation. We will provide an update as soon as we have a confirmed fix or an estimated time to resolution.

Our joint technical investigation with the Pulse team has successfully isolated the source of the anomalous data to a single acquiring partner. Pulse is actively working to engage the responsible acquirer to secure a path for remediation. Concurrently, Marqeta is escalating the issue with utmost priority. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution from Pulse.

From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.

Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.

We have observed a database connectivity issue that intermittently impacted Marqeta services on April 1st between 16:04 and 17:56 PST. During this window, some customers may have experienced an elevated amount of STIPs as well as partial disruptions to tokenization and API traffic. Our engineering team has traced the instability to an intermittent database connection failure and has escalated the matter to our third-party vendor for support. We are currently engaged in an active troubleshooting with the vendor's support to isolate the root cause and prevent recurrence by applying a tactical solution. We apologize for any inconvenience this incident may caused, and will periodically provide updates once available.

We are currently experiencing delays in bank file delivery for some customers. Engineers have identified the issue and restarted the delivery process. All bank files are expected to be delivered within the next 3 hours.

At 3 PM Pacific time on January 23rd the Marqeta clearing process experienced an errored condition. This error has been resolved and the clearing process has begun. Clearing files for our customers will be delayed up to 8 hours as a result of the error.

Cardholders may have experienced elevated authentication declines, increased processing latency, and failed 3DS card authentications since 12:04 PM GMT/7:04 AM EST. The issue is caused by a large amount of abnormal traffic generated by a bad merchant. Our engineering teams identified and isolated the traffic source, and are working towards potential improvements.