Is Marqeta down?

On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.

On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.

There have been no new occurrences of STIPs on the Pulse network.

On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We are prioritizing this investigation to restore full service performance and will provide further updates as more information becomes available.

Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side.

Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.

Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.

We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issue and are prioritizing its resolution. We are closely monitoring the situation to ensure full service restoration and will share additional updates as soon as more information is available from our partner.

Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to restoring full service performance as quickly as possible. We will continue to provide regular updates as we receive more information from our partner.

We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner.

Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available.

MasterCard has identified the root cause of the issue and stabilized their systems. Performance across all impacted endpoints—including Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and Card Activations—has fully recovered, and Marqeta customers should no longer be experiencing any impact.

As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays or duplicates in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon any change in status.

As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident.

On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.

On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact.

On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue. We have conducted a monitoring period to confirm stability, and no further abnormality was observed.

On Friday, August 21, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) on Visa network between 21:42 and 21:45 PT. Our team is actively engaging our network partner to isolate the root cause, and will complete monitoring the system for long term stability.We appreciate your patience throughout the resolution process.

On Friday, August 21, 2026, Marqeta resolved a brief service disruption affecting Stand-In Processing (STIP) on the Visa network between 09:42 and 09:45 PDT. Our engineering team immediately conducted a thorough review, verified that all internal networking infrastructure was fully operational. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue and we have conducted a monitoring period to confirm long-term stability and no abnormality was observed. We appreciate your patience as we worked to resolve this incident.