Resolved after 5 hours 20 minutes, affecting Risk & Disputes, on November 13, 2025.
After close monitoring, engineers have confirmed that the issue is now stable. Services should be functioning as expected.
Affected components
Update timeline
- investigating Nov 13, 2025, 07:55 PM UTC
Marqeta has identified an issue that is impacting Risk & Dispute services we provide. We are actively working to resolve the issue as quickly as possible
- identified Nov 13, 2025, 08:19 PM UTC
Marqeta engineers are preparing a temporary hot fix to mitigate the impact on our customers, and investigations are ongoing to isolate the issue permanently.
- identified Nov 13, 2025, 09:24 PM UTC
Marqeta Engineers are sill developing a fix to mitigate the impact on our customers with priority, and service status updates will be shared once available
- monitoring Nov 13, 2025, 10:25 PM UTC
At 13:20 PT, Marqeta's team deployed a hot fix to mitigate the impact and solve the issue with Dispute services ,and post deployment service verification showed steady gradual rebound along with multiple service verifications with our customers. Engineering teams are still engaged for service close monitoring tell end of business day.
- resolved Nov 14, 2025, 01:16 AM UTC
After close monitoring, engineers have confirmed that the issue is now stable. Services should be functioning as expected.
Your product runs on more than Marqeta
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services