Marqeta incident

Increase Rate Of Magstripe Declines

Resolved after 8 hours 30 minutes, affecting Payment Processing, on April 3, 2026.

identified Apr 04, 2026, 02:55 AM UTC

Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.

Started
Apr 03, 2026, 07:44 PM UTC
Resolved
Apr 04, 2026, 04:15 AM UTC
Duration
8h 30m
Detected by Pingoru
Apr 03, 2026, 07:44 PM UTC

Affected components

Payment Processing

Update timeline

  1. identified Apr 03, 2026, 07:44 PM UTC

    From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.

  2. identified Apr 04, 2026, 02:55 AM UTC

    Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.

  3. resolved Apr 04, 2026, 04:15 AM UTC

    Engineers have resolved the last known instances of this issue.

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